Polli Construction, inc.

Exceptional work! These guys work hard and are on top of it! They are all really friendly and we would hire them again in a heartbeat!

Repair walls and painting, doorknob replacement. All the work was excellent. The team that did the work was professional, friendly, helpful and did a wonderful job!

I wouldn't recommend this company. They market themselves as a full-service construction company, but in reality they seem to subcontract nearly everything. The biggest issue is the lack of quality control—when multiple subcontractors are involved, no one seems to take responsibility for the finished product. If they're just hiring other contractors to do the work, you're honestly better off finding and hiring those contractors yourself. You'll likely save money, have direct communication with the people actually doing the work, and avoid paying a markup for someone who isn't providing much oversight. I expected professional project management and quality craftsmanship, but that wasn't my experience.

I recently contacted Polli Construction to request a price to stain our 400 square foot deck and to paint the wood railing around the deck. We were given a fixed price of $7,200 by the Polli Construction (PC) Estimator. Having had no experience with painting or carpentry, I had no idea how long it would take to complete this work. Material from PC indicates that it charges $145 per hour for hourly contracts. I naively assumed their estimate was roughly commensurate with this rate, leading me to expect about 50 hours of labor. The Estimator also noted that the top rail was rotted, and he provided an additional estimate for replacing it with PVC, which I accepted. After laying out a template for the PVC, PC realized that the rot was not limited to the top rail, and that the only options were to replace the entire railing system or not paint the railing. The Estimator provided an estimate for replacing the railing system, which I declined. All parties agreed to continue only with the staining and not paint the railing; the Estimator verbally stated that he would remove $1,712 from the price. The crew had previously pressure washed the deck, and they proceeded to stain it. I have no idea how long it took to wash the deck, but applying the stain took at most 8 hours. Thus, I had an invoice for $5,488 ($7,200 - $1712), for what seemed to me to be a very small expenditure of time by PC. I questioned the Estimator about the pricing; he arranged a meeting with PC’s Owner. During that meeting the Owner stressed two things. First, he stated the importance of the contract I had signed, and how it guided everything else. Second, he stressed that decisions about billing were privileged, and that he had no obligation to disclose the basis for those decisions. Specifically, he refused to answer questions about how he developed the original bid ($7,200) and how he revised it to only stain the deck. I pointed out that the cost of staining the deck had been assessed at a cost 3.2 times higher than painting the railing $5,488 / $1,712 = 3.2), and asked for a justification; he again refused. (He seemed to argue that he could set those prices at any level he wanted, and that the signed contract meant that I agreed with those decisions.) The Owner said that by not objecting to the Estimator’s revised bottom line, I had accepted it and my acceptance was binding. Since I had not yet seen the time required to do the work, I did not have the information to object at that time. The Owner also. stated that I could have told the Estimator that I wanted to discontinue all the work and pay only for work that had been completed. This option was not explained to me. I did not object, and the Owner’s position was that therefore this became the amended contract. In the end, I paid at least $252 an hour for my deck to be washed and stained, and for a template to be developed for replacing the top railing. It is my fault for not knowing how long it would take to stain a deck. But I suspect that many homeowners are in the same boat. Many PC reviewers indicated that it took much less time than they expected to complete a job. If a customer lacks this knowledge, I would hope that businesses would offer a fair price for the service they provide. PC did not. In the meeting, the Owner repeated that I had signed a contract and was bound by it, and that I should have objected when the contract was signed rather than after the work was completed. Unfortunately, it is only after the work is completed that the unsophisticated customer has the knowledge to object. My advice to homeowners who need small home repairs but who may not have the knowledge to accurately assess how long those repairs will take: Do not call PC, because you risk being charged an exorbitant hourly rate for the work that is actually done. The law is, no doubt, on the side of PC. But that does not mean that you won’t feel ripped off when you compare the PC bill to the actual number of hours worked.

Great service