Pools Etc., Inc.

Pools Etc., Inc. works on in-ground swimming pools. Its BBB profile describes the business as specializing in sales, installation, restoration and maintenance of in-ground pools and spas, and says it also builds retaining walls and patios and offers leak detection and repair. The company says it has been in business 39 years, and its website lists a service area of East Lyme, Westerly, Niantic, Stonington, Lyme, Essex and Chester. Its BBB grade is A+. A 2025 customer said Mark and his team renovated and updated their 75-year-old in-ground pool, and that the company now handles the pool's maintenance. A 2022 customer said the staff quickly tested their water and provided the products needed to get the pool water back to where it should be. A 2023 customer called the company their "go to in pool everything" and praised its products. A 2024 customer wrote that the office said the company was booked out over a year, would not come out to look at their pool, and told them to call back next year. A 2024 reviewer said the company does not provide phone support for general questions. A 2021 customer said calls went unanswered, and that a man at the gate told them the owner doesn't answer the phone to numbers she doesn't know. Connecticut lists its home improvement contractor registration, HIC.0524783, as active, held by Pools Etc Inc.