Portland Glass of Salem

Portland Glass of Salem is the Salem, MA branch of Portland Glass, a national auto, residential, and commercial glass company that operates under the Neighborly umbrella of home-service brands. The company's own history goes back to 1947, when Samuel Cohen opened a glass shop that Gene Cohen later expanded into new markets starting in 1963 — that's the brand's story as it tells it, not something specific to this location. Nearly everything written about this shop centers on one job: windshield replacement. Across 44 ratings on Google, the average sits at 4.7, and recent reviews back that up with specifics rather than just stars — a March 2026 customer says technician Michael fixed problems left behind by a previous installer, at no fault of his own, and called out the extra effort by name. Other recent reviews describe on-time installs, correct calibration after the glass goes in, and easy scheduling. The last six months alone brought ten reviews, none of them negative. The Better Business Bureau lists the location with an A rating, though it stops short of BBB Accreditation, and its profile doesn't surface a complaint count or reviews of its own. Google's longer history isn't spotless either — one 1-star rating sits among the 29 collected there — but it reads as the exception rather than a pattern. Beyond the reviews, there isn't much that's specific to this location: the self-reported material comes from the national Portland Glass site rather than anything written about the Salem shop itself, so details like who's on staff or the exact service radius aren't spelled out anywhere official. For a windshield replacement or repair — especially one that needs a camera or ADAS recalibration afterward — the recent track record holds up; it's worth asking directly whether they're the ones to call for residential window glass, since almost every review on file is about a car, not a house.