A&A Services Home Improvement

A&A Services Home Improvement is a family-owned exterior home improvement contractor based in Salem, MA, self-reported in business since 1982 (44 years) and run by Chris and Barb Zorzy. It focuses on windows, siding, roofing, entry and storm doors, and gutters for North Shore towns including Salem, Marblehead, Peabody, Danvers, and Beverly. The company is rated 4.9 stars from 555 Google reviews, 5.0 on BBB (with an A+ accreditation), and 4.9 from 235 ratings on Best Pick Reports, and holds an active Massachusetts home improvement contractor license (HIC #101609) registered to A&A Services, Inc. Reviews describe consistent, named crews and staff across many years — Sean, Ed Burge, Jerry Claveau, and owner Chris Zorzy himself — on completed jobs ranging from full-house window and siding replacements to storm doors, skylights, and roofing, and several customers describe decades-long repeat relationships with the company. A few things are worth asking about before signing. Several independent 2024-2026 accounts describe A&A's pricing as high: in March 2026, one homeowner described a quote that dropped by $1,000 if signed the same day and further if a lawn sign was allowed on the property, which another commenter called a high-pressure tactic even though the homeowner who received the quote described the rep as "not pushy." A February 2025 review said work done on their house was "shoddily done" and needed to be replaced, and described being overcharged; a May 2024 review called the finished job good but also said the price ran over what was expected. A September 2025 review said the main work was excellent but a subcontracted electrician handling a related task needed to be redone by someone else. By contrast, other reviews describe clear, itemized estimates with no hidden costs. For homeowners focused on major exterior work — roofing, siding, windows — A&A's long track record and consistent praise for craftsmanship and cleanup stand out. Given the recurring price feedback, it's worth getting a written, itemized estimate and asking directly about same-day-signing discounts before committing.