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Private Appliance Service fixes household appliances, and on Angi it describes itself as serving Rhode Island appliance owners for over 20 years. On Google it sits at 3.6 stars from 83 ratings. A recent customer said the team gave a free consultation and, after the customer dropped off a chest freezer, came back with a diagnosis and cost estimate within 24 hours. A 2026 customer said the company hardly ever answered the phone and kept pushing out the date their appliances would be ready. That 2026 customer also said the company did not do half of what was asked, then charged more than it had stated on the phone. A 2025 customer wrote that the company "gives the run around and sells bad dryers." A 2025 customer complained of no communication. In 2019, an Angi customer said they could place an order over the phone without going to the store.
The team was helpful with a free consultation and after dropping my chest freezer off got back to me with a diagnosis and cost estimate within 24 hours.
I'd give zero stars if I could. Terrible customer service and no communication about what's going on with your appliances/what's taking so long. Hardly ever answer their phone. Kept pushing out the date that our appliances would be ready. We called in advance to ask if they provide a specific service and they said yes. Then they didn't do half of what we asked for and claimed they don't do that service. And then in addition to not doing what we asked for, charged us MORE than they originally stated on the phone.
Horrendous company no communication!!!, would never ever do business with this company.
Gives the run around and sells bad dryers. Shouldn’t be in business
I don't have to go to their store just place my order the phone and they know exactly what I need.
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1 change recorded — last scanned Oct 6, 2026.
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