Sixty-eight Google ratings averaging 4.5, and the thing customers keep circling back to isn't a repair at all — it's the tank never running dry. Propane Plus monitors levels remotely and sends the fill before anyone has to think about it, a point made over and over: "we never have to wonder about our delivery," one customer wrote in December 2024, and a year-round resident of Prudence Island described in July 2024 relying on them for twelve winters on an island reachable only by ferry.
The company works out of Winthrop Street in Rehoboth with a second yard in East Greenwich, Rhode Island, and says it was founded in 1990 and has been family owned since. Its BBB profile — accredited since 2016, graded A+ — lists twelve employees and Timothy M. Johnson as president, and the Rehoboth Chamber of Commerce lists it as a member. Beyond propane delivery and tank work, they install and service furnaces, boilers, ductless mini-splits, water heaters and central air conditioning.
Named technicians carry the service side. Jayson, Anthony, Jason and office staffer Ashley turn up by name across years of five-star notes, usually for the same reason: someone explained what was wrong and what it would cost. In an August 2025 review, a customer booked an A/C repair in the morning, got a call 45 minutes before arrival, and had the unit fixed the same day.
Two accounts cut against that, and one is recent. In February 2026 a homeowner posted a detailed one-star warning: a house bought less than a month earlier could not be held above 55–57°F, two service visits did not resolve it, and the writer put the cost of the failed diagnosis at over $1,300. Separately, in October 2025, a customer waiting on an "afternoon" window — during time taken off to be with a dying parent — was asked to volunteer to reschedule, then told the visit would not happen that day. A BBB reviewer, undated, reports a paused propane delivery they considered a winter safety risk.
Strong on the routine — deliveries, tune-ups, straightforward A/C and furnace work — the complaints cluster instead on hard diagnostic calls and on scheduling when a day goes sideways. For propane supply and annual service, this is a long-established southeastern Massachusetts and Rhode Island outfit with a consistent history behind it. If you are calling about a house that will not hold heat, ask what the diagnostic path is, what happens to the bill if the first visit doesn't solve it, and get the appointment window in writing.