Verified record
Quality 1st Maintenance is a Norwalk chimney and fireplace company that says it has been in business 16 years. It describes an inspection that starts at the rooftop with the bricks, mortar, flashing and caps, then sweeps the chimney down to the fireplace or the heating-system connection. A recent customer had a failing chimney and fireplace repaired for a home purchase and said Oscar and his crew came out during Christmas week, working around a snowstorm. In a 2025 review, a customer who had just moved in said concrete and bricks were found stuffed in the middle of the chimney, so the water heater and gas line were not venting properly; mid-project the team opened a wall, then patched and painted the drywall. A 2025 customer said Oscar Berrios and his team repaired the chimney, installed a stainless steel lining system for the heating flue and a multi-flue cap, basically in one day. A 2025 customer had a liner installed, exterior bricks repointed, a new cap and a cleaning, and said Oscar took before and after pictures. In a 2026 review, a customer said Oscar drove to Lowe's for a missing wall board after a 9-hour day installing a wood stove. A 2024 customer with a 60-year-old double-flue chimney said the other estimates tried to sell things not asked for, and that three workers spent over five hours on the repointing, crown and cap, then cleaned the roof, deck, patio and driveway. A 2023 customer said the company found the cause of a basement leak and replaced the chimney liner. In a 2019 Angi review, a customer called the job a bit pricey and said gaps in the chimney pointing were missed, even after a return visit. In a 2020 review, a customer said the quality of service after the job was poor. Connecticut lists its home improvement contractor registration, HIC.0647823, as active, held by Quality 1st Maintenance Inc.
I only have praise for Oscar and his team! Everyone on the team—from scheduling to the masons—are very pleasant and mindful. Any follow up concerns I had, they went out of their way to ensure everything was right for us. Coming by a company with this kind of integrity is rare these days. We had a failing chimney and fireplace that had to be repaired for our home purchase; Oscar and his crew generously came out on Christmas week working around a snowstorm to help us out- now the chimney and fireplace look and function like new. The pricing was very reasonable as well. We are very happy customers, and I highly recommend Quality 1st Maintenance to anyone without reservation.
Oscar found the perfect insert to replace the broken fireplace insert and then identified an electrical issue AND brought in an electrician to fix it. Oscar's team carefully protected my house durning the install and explained everything to me as he was doing it. I cannot recommend Quality 1st highly enough. Professional, responsive and just an all around good guy.
Oscar was a pleasure to do business with. His team was very responsive and easy to communicate with. We hired quality 1st to fix a wood stove we had installed previously and to install a new chimney liner and cap. Oscar explained everything he was doing and takes great pride in his work. He did an amazing and thorough job and we are so appreciative. We love our wood stove now!!
⭐️⭐️⭐️⭐️⭐️ Quality First Wood Stove Installation From start to finish, my experience with Quality First was outstanding. Safety and workmanship were clearly their top priorities, and I truly felt in good hands throughout the entire process. They were extremely knowledgeable and took the time to walk me through all safety instructions and protocols, making sure everything was done correctly and to code. The quality of the installation speaks for itself — professional, precise, and thoughtfully executed. Cleanliness deserves special mention. Despite trudging through snow and ice all day, they kept my home spotless during the install and left it just as clean afterward. That level of care is rare and very appreciated. When it turned out I didn’t have a required wall board, Oscar went above and beyond — after already working a long, exhausting 9-hour day in my home, he personally drove to Lowe’s to get exactly what was needed so the job could be completed properly. That kind of dedication is hard to find. They were punctual, kept in regular communication, and followed through on everything they promised. The helpers were incredibly kind and respectful — just genuinely nice men. As a dog mom, it meant a lot to me that they treated my dogs like their own, with patience and kindness. On top of all that, their pricing was very fair — truly the best value on the market for the level of service, care, and expertise they provide. I would recommend Quality First without hesitation to anyone considering a wood stove installation. Professional, clean, safety-focused, and genuinely good people.
Amazing work! The crew was extremely clean, professional, and respectful. The owner is very polite and truly values your time and money — their pricing is very reasonable for the quality of work they deliver. They restored my parents’ fireplace and it looks brand new. You can tell they take pride in what they do. Everything was left spotless when the job was finished. Highly recommend them if you want honest pricing, great service, and beautiful results.
Specializes in
Also offers
Service area
Languages
Ownership
Certified attributes are verified against the public registry. Others are the business's own statement.
1 change recorded — last scanned Oct 13, 2026.
Hired back for waterproofing, walkway and wall jobs5.0
Full exterior chimney rebuilds4.9
Old chimney taken down and rebuilt3.9
Dryer vent service that improved dryer performance3.2
Immediate response to a gutter leak4.4