Quality Home Heating & Air

Quality Home Heating & Air is a Massachusetts heating and cooling contractor that says it's been in business since 1988, working oil, gas, propane and heat-pump systems from Acushnet up through the South Shore and into Plymouth, Bristol and Norfolk counties. The name that comes up again and again in its reviews is Dennis — homeowners describe him going under crawl spaces to install an oil tank, bringing an aging furnace back to life, and cleaning up so thoroughly one customer said the work area was left cleaner than before. Steve, Mike Lopes and a handful of other technicians get the same kind of specific praise: diagnosing a bad thermostat quickly, servicing Mitsubishi mini-split units, and showing up the same day a heating system failed late on a Friday. On Google, the company holds a 4.9-star average across 140 ratings, and the picture across 81 written reviews from 2024 through 2026 is overwhelmingly the same story of prompt, explained, cleaned-up-after work. It isn't spotless. In August 2026, one reviewer said a technician sprayed coil cleaner on a mini-split and wiped the louvers without much care, despite being billed for a full service. A 2025 review flagged a $99 fee charged just to have someone look at a small job. Another 2025 account described a furnace that kept failing overnight across several days, with one phone call to the office met with a rude response. And in a December 2025 review, a customer reported smoke filling their basement about 36 hours after a boiler cleaning — though they gave the company five stars specifically for how quickly it stepped up and made it right. For routine furnace, boiler, oil-tank or mini-split work, the reviews point to a company that shows up, explains what it's doing, and cleans up when it's done. If a job feels routine going in, it's worth asking upfront what a diagnostic or service-call visit costs before the technician arrives.