Quality Insulation

Quality Insulation's website lists insulation services for homeowners, home builders and commercial builders, with fiberglass, spray foam, rigid board, mineral wool and cellulose among its products. The company names a service area that runs from Portland and Scarborough to Brunswick, Gorham, Raymond and Naples. On Google it holds 3.6 stars from 37 ratings, HomeAdvisor shows 4.1 stars from 21 ratings, and the Better Business Bureau grades it A+. A recent Google reviewer called it "a cesspool of horrible people and terrible work." A 2019 customer hired the company to install new gutters, blow insulation into the attics and spray foam the basement, and said they found over 21 defects after the gutter installation. That 2019 customer said the company was quick to come back and fix them, that the attic insulation team soiled a carpet, and that spray foam chemicals spilled on the driveway and melted the asphalt coating. The same 2019 customer said that after no less than 6 attempts to schedule the agreed gutter cleaning, they used another contractor. A 2021 customer said the crew sprayed and left, that some areas still needed trimming, and that they had not heard back from the company. A 2017 customer said the company did a very sloppy job and did not insulate all the areas it said it would. In 2017, a customer said downspouts were not plumb and the gutter guard was not installed consistently. In 2020, a customer described a fast, professional installation. A 2016 customer said the estimate was thorough and complete and the installation was timely. A 2016 customer said the two men who did the work were neat and cleaned up after they finished.