Ralph Mann & Sons Inc

Ralph Mann & Sons is an Ansonia heating and cooling company, and a recent commenter on Reddit's r/Connecticut wrote that they travel throughout the state. Its website lists furnace installation, boiler replacement, heat pump and geothermal systems, central air and ductless mini-splits. When a recent customer's central air conditioning stopped on a hot afternoon, Jake Dodge came out after his shift, found the issue and went back to the shop for a fuse; when the fuse failed, he was back early the next morning and fixed the unit, and the company did not charge because the unit was about a year old. A recent customer described a tankless water heater install in which they laid out tarps, the worker talked the customer through the switch from tank to tankless, and the work area was left very clean. A recent customer wrote that Kevin found a design flaw causing back flow in geothermal systems another vendor had installed, and made the correction. A recent customer said the company proposed pairing oil/hot air with an air-source heat pump, helped with the rebate and loan, and the techs were in and out in a day and a half. Oil customers go back a long way. A 2026 customer wrote of 46 years with the company and said it had several times waded through snow drifts to make sure they had enough oil. A 2026 customer said their furnace stopped at 6:00 p.m. on the day of a snowstorm; a technician called back but could not come out due to the storm, and the next morning technicians arrived within 15 minutes of Wendy's 7:30 a.m. call and got the furnace running. A 2026 customer said a broken valve in a radiator steam pipe, reported at 11 am, was fixed by 2:30. The Better Business Bureau grades the company A+. A 2024 customer wrote that they had a fire at their house less than a year after a service visit, said the work was not done correctly, and said the manager denied what a phone employee had told them about the technician being let go. A 2024 customer who owns multiple properties wrote that two of them almost burnt down due to negligence and that the company lied about it. A 2022 customer wrote that salesperson Dan Masto encouraged creating fraudulent scopes of work to inflate benefits from a government program and became aggressive and rude when the customer declined. A 2025 customer said they were not happy with how an issue was resolved, though everyone was polite.