RCI Septic Service

RCI Septic Service is a family-run septic company based in Londonderry, New Hampshire, serving Merrimack, Pelham, Hudson and other Southern New Hampshire towns. The business says it has run for more than 25 years, started by owner Rich after learning excavation work from his father and grandfather; his son Kyle has since joined as a fourth-generation family member working alongside Rich and his wife Carolyn. Google shows the company at 4.5 stars from 31 ratings, and its 16 written reviews from 2021 through 2026 lean heavily positive. Reviewers who hired RCI for pump-outs, inspections and full septic replacements name Rich, Kyle and Carolyn directly and describe fast, hands-on service — recent 2026 reviews describe the team as easy to reach and quick to schedule, and in a late-2025 review a customer said Kyle arrived within 30 minutes of an emergency pump-out call. Older reviews describe similar experiences: in a 2024 review a customer said RCI handled a septic replacement's plans, permits and inspections start to finish, and in a 2023 review a homeowner facing an unexplained tank issue said the team was patient answering questions and diagnosed the problem the same day they called. In a 2021 review, a customer said Rich personally installed a waterline and left the work area spotless. Two reviews stand apart from that pattern: an October 2024 review and an April 2026 review both describe an interaction with the owner as rude, defensive and unhelpful, without naming the underlying job. Worth raising directly when booking, since the rest of the record centers on the same people being described as responsive and easy to work with. RCI Septic fits homeowners across its Southern New Hampshire service area who need septic pumping, inspection, installation or repair handled by a small, longtime family operation — especially anyone facing an urgent or unfamiliar septic problem.