RE/MAX 360
A franchisee of RE/MAX
National chain · 471 Lynnfield St, Lynn, MA 01904, USA
Their work
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Verified record
- Not rated by the BBB
- 3 reviews in the last 6 monthsNo negatives
- 10 work photos
Highlights
- Sell-side execution — recent listing drew an at-asking offer within two weeks
- Named agent team — recent Google praise points to the same pairing
- Local pricing work — agents researched comparable neighborhood homes before setting a price
- Pre-list prep — seller credits referred trades for market-ready repairs
- Buyer communication — reviewer cites quick answers through the purchase
- Responsiveness complaints — older one-star reviews describe an agent going silent
- Google average — 3.9 across 16 ratings, below the written reviews
- Agent-by-agent — accounts differ sharply depending on who you get
- Unanswered inquiries — one reviewer reported deleted questions and a full voicemail box
A Lynn seller wrote down the whole arc: a first meeting in January 2026, a punch list of repairs and updates before going to market, the house listed by mid-March, an offer at the asking price inside two weeks, and the sale finalized on June 5. Most of RE/MAX 360's recent reviews read like that — timelines rather than adjectives. The brokerage works out of 471 Lynnfield St in Lynn. By its own description it markets residential, condo, multi-family, land, commercial and rental listings and represents both buyers and sellers, and it says it operates as a RE/MAX franchise. It is listed as a member of the Lynn Chamber of Commerce. Recent praise clusters hard around one pairing, Katie and Al DiVirgilio. Sellers describe them showing up to a first meeting having already researched the house and comparable homes on the same streets, with a price in mind. One credits Al's referral list — electrician, plumber, painter, trash removal — for getting the place market-ready on schedule. On the buying side, a client this spring described the team as reachable and quick to answer questions all the way through. The number worth sitting with is the Google average: 3.9 stars across 16 ratings, lower than a page of five-star write-ups would lead you to expect. The gap traces to a small set of one-star reviews, all of them older, and they run on a single theme — an agent who went quiet after being hired. Unreturned emails, texts and voicemails; showing requests and listing questions left unanswered. Nothing in the last six months points that way, but it is the thing to pressure-test before you sign anything. That pattern says something about how to use a brokerage this size. The experience here tracks the individual agent, not the sign in the yard: the praise names specific people, and so do the complaints. Different agents in the same office produced very different accounts. If you are buying or selling on the North Shore and can get time with the team the recent reviews keep naming, the last year is on their side. Whoever you end up with, settle the communication question first — how quickly calls and texts get returned, who covers when your agent is away, how often you will hear from them once the listing is live — and get that answer before you commit to an exclusive.
Read the comments
Most recent comments
- 5.0Jun 8, 2026
If you want the best Realtors, I highly recommend that you hire Katie and Al DiVirgilio.<br>I met Katie and Al in January 2026, and we agreed that some repairs and updates were needed before listing my house.<br>Al recommended and I hired the following professionals (i.e. electrician, plumber, painter and trash removal company). All of the people Al recommended did an outstanding job.<br>By the middle of March 2026 my home was on the market. Katie and Al had multiple open houses and within two weeks I received an offer for my listing price.<br>On June 5th the sale of my house was finalized (recorded).<br>Some of the key advantages of hiring Katie and Al:<br>• They are always available via text, email or phone<br>• They are always willing to explain things to you throughout the sales process<br>• They give you advanced notice when someone is coming to the house (i.e. electrician, plumber, painter, trash removal, open house(s), fire inspector, water company etc.)<br>• They keep you updated throughout the sales process via text, email or phone<br>In addition to helping me sell my house, Katie and Al also helped me purchase a Condo which I’m closing this week.<br>I am extremely grateful for all the help and support Katie and Al have provided me during the last six months.<br>Again, I highly recommend that you hire Katie and Al if you are looking to sell your home or buy a new one.
— Dave McMahonView on Google Reviews ↗ - 5.0Jun 4, 2026
Working with Katie and her team was a wonderful experience. They were responsive, knowledgeable, and always available to answer our questions. Their communication and guidance made the home-buying process much easier, and we always felt supported along the way.<br><br>We are truly grateful for all of their help and would highly recommend Katie and her team!
— Jennifer AlmonteView on Google Reviews ↗ - 5.0May 4, 2026
Al and Katie DiVirgilio are the best of the best. They came highly recommended by a neighbor. Our initial meeting with Al and Katie was incredible.They had already done their homework by researching our home and similar homes in the area, to have a reasonable sale price in mind. They knew our neighborhood very well.Their excitement about listing and selling our home was contagious and relieved our concerns that our house would sell for the price we needed in a short amount of time.<br><br>Al and Katie are personable, very knowledgeable, engaging, and full of energy and enthusiasm.They also have a good grasp of what updates or repairs should be done to a home in order to sell it. They understood our need for a quick sale and immediately went to work to bring it about. Five days later Katie was at our home with her photographer/videographer and two days later had a brochure and video ready and posted to sell our home. One week after meeting them our house was up for sale. Four days later, three open houses were held on a Thursday, Saturday, and Sunday. The Monday following we had two offers. During these two weeks from meeting us to getting offers for our home, Al and Katie worked tirelessly. They made themselves available and they responded to texts, questions, and emails within two hours without fail.They are patient, answer all questions thoroughly, and always make sure we felt comfortable throughout the entire process.<br><br>One of the best qualities they have is outstanding integrity. From setting a price for our home that was reasonable and well thought out, to answering any and all questions and concerns, and to bringing the sale across the goal line. They showed nothing but incredible knowledge, experience, honesty and tireless effort. In a world where trust and integrity is all but forgotten, Al and Katie are strong examples of the best of these qualities to be found in humans beings. My wife and I can't thank them enough for what they have done for us.
— Peter GeorgeView on Google Reviews ↗ - 5.0Aug 6, 2025
My husband and I used the team of Katie and Al DiVirgilio and Donna Soltys to sell/purchase our homes recently. The experience was wonderful! Selling/buying a home is stressful, however they had everything under control, and we always felt confident and comfortable working with them. The expertise and knowledge the team provided was amazing. We would highly recommend!
— Mary Ellen TobeyView on Google Reviews ↗ - 5.0Sep 14, 2023
Our agent Anne Lane, was the best agent we could have asked for. Not only does she know our area well, she is a very experienced agent that is prepared to deal with any issues that may arise. Even though we may not have been her only client she made us feel like we were her top priority at any moment. She was an agent that identified our wants & needs and would send us listing immediately. If you want an agent that hustles, is professional, knowledgeable & caring, look no further.
— Laurie BrunelleView on Google Reviews ↗
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Update history
Re-analyzed rating 3.6 → 3.7
- behind the score: Responsiveness complaints — older one-star reviews describe an agent going silent
Added 10 new comments, added 10 new photos, established rating 3.6
- behind the score: Responsiveness complaints — the one-star reviews in its history cite going unanswered