Real Dry Waterproofing Services

Real Dry Waterproofing Services is a Holyoke, MA outfit run by Steve Wall, whose name shows up in nearly every review going back to 2021. Homeowners call for the same reason: a wet or flooding basement, usually solved with a French drain and sump pump system. Across 14 Google reviews spanning 2021 through this year, the pattern that stands out most is honesty before the sale. In a 2025 review, a customer described calling Steve about water in the basement and having him say he didn't think they needed his services at all — he diagnosed the actual problem and pointed them to a cheaper path instead. A 2021 review describes the same habit: Steve telling a customer plainly that a French drain was needed all around a finished basement because the house sat too close to the water table, rather than talking around it. When the work does happen, reviewers describe real technical detail — a 2025 review described jackhammering out cracked concrete and installing new French drain sections, including reconnecting drain sections a previous job had left disconnected, work that held up through a year of storms afterward. A 2023 review described a French drain and grading job on a 125-year-old home that has kept the basement dry since. There is one clear exception: a July 2023 review rated the company 1 star, describing the person who came to look at the home as rude, dismissive, condescending and unprofessional — a distinct complaint about the consultation experience, separate from the many accounts of completed work. There's no verified license or BBB information on file to check before booking, and pricing specifics aren't documented beyond customers calling it fair. For a flooding or chronically damp basement in the Pioneer Valley, this is a small, owner-led crew with a long, mostly positive record and an unusual habit of saying no to work it doesn't think you need — worth a call, though it's fair to ask directly about licensing and to get a clear sense of who will show up for the first visit.