recom heating and air conditioning inc

The original salesman was responsive and professional. The work done was great. At the time of purchase I was given a 10 year warranty. Last year the unit began showing problems. This was within the warranty period. Mike repair tech has come on multiple occasions but was unable to determine what causes the unit to cease blowing warm air and blow cold air. I am sure Mike was frustrated as were my husband and I. This year Mike came out for an annual check of the system and made a repair that we all hoped would fix the issue. It unfortunately did not. I phoned the company and spoke with Paul Murphy. He suggested that I contact Mike no matter the hour when the unit malfunctions again so that Mike can observe the problem in real time. I attempted to do that. On both occasions that I called the number I had for Mike, I got a message that the subscriber was unavailable. The number I had for Mike is the one listed above in the company profile. Clearly it is not accurate. On the following, Monday I called Mr. Murphy and left a message. Over the course of two weeks I have left 6 messages. Mr Murphy has not returned my call. Professionalism would be returning my call and discussing the issue. I am sad that the relationship has ended in this manner. Mike, the repair tech is kind and professional. I am disappointed in Mr. Murphy's behavior.

After they left, I noticed a part on my floor. I have a loud banging sound with my heater that I had never had before. Also, on the Angie's List website they say that there is no travel charge, however, I have noticed on my bill where they are charging me $20.00 for the trip charge. I would also like to get in touch with Mr. Murphy regarding the charges and to pay my bill. This was supposed to be a free estimate and I don't feel like I should be charged a trip charge. I have used this company in the past and have been very satisfied with their work. I am hoping that someone will contact me from this company to resolve this issue.

If it was not for them I would still have these issues but thanks to them the problems were solved with the new system they installed. Mr. Raleigh was so nice, helpful, knowledgable and he really saved from a bad situation. The installers completed the work in one day and I have had no problems since. I would highly recommend them and they are also very responsive. If I have issues again I will call them.

Installed a Unico system in Jan 2011. Due to delays in the project, we were unable to actually turn the system on until July. The a/c would work for a day or two, then it would not work. This happened on and off for a month or so. Phone calls were rarely answered and often not returned on a timely basis. Although, when I did finally reach someone, they usually had a technician out within a day or two. They came out 4 times for this recurring problem. The final visit, the technician told me there was a refrigerant leak in the walls somewhere and that the pipes must have been punctured by the drywall/plaster guys. He said our only options were to tear down the new walls to find the leak or reinstall the system to the other side of the house. Both choices were at our expense. We knew that this did not make sense and argued that we should not have to pay for a fix. We fired our contractor for a multitude of reasons, including this (and since ReCom was his sub, they were fired as well). We then learned that the outside unit was placed in violation of our town's building code and would need to be moved to the other side of the house. Hmm, was this their way of having us pay for their mistake? We had another company move the unit (Central Air Solutions, which was WONDERFUL). Central AIr Solutions also discovered that the leak (that ReCom wanted to charge us $1000 to rectify) was a loose cap on a valve on the inside Unico system. How did ReCom not find this in 4 visits AND determine that the leak must be inside a new wall? See above - trying to get us to pay for their mistake. I would never use them again and would never recommend anyone else use them.

More mistakes I wish I never used them, please review the photos that came with this report. Photo #1.This is how they improperly installed the top support and liner for the gas hot water heaters. This is a photo of the top support and the "plastic" zip tie they used (which melted and broke from the heat) to try and keep the cap and liner together. So now the flue liner can just fall down into the chimney which is very dangerous.Photo #2.this is a picture of the top plate and support installed upside-down! Top plate was also loose - No adhesive used to hold plate down. No cement used in basement to close up hole and thimble area that connects to the water heater. So it's a very high risk for carbon monoxide to gather in the basement.I already put in one report on this company on March,01, 2009 when they did my heating and AC System the title was " Avoid this company". Please make sure you read that report in detail which contains the company's statement and my response to their statement.This report is for the chimney flue they installed for me. I just had an Angie's list contractor put on chimney caps for me, this contractor has multiple "A" reports. They told me that the chimney flue was installed incorrectly and that they're made out of a thin cheap metal. The metal rots out after (5) years, to completely fix the problem it's going to cost me $1,500.00. They should have put in a stainless steel liner. Instead the put in a cheap $100.00 kit that is the equivalent of a dryer vent and charged me $1,100.00 dollars for it. Again this company is no good, avoid them, the mistakes they make may not show up at first but as time goes on you'll will find them and how much they will cost you to have it redone correctly. Also if they did work for you have a real Professional come out and inspect their work. It's a real bummer that this happened to me, all that money wasted. I hope this report stops people from making the same mistake I did.