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Water leaking into a finished basement brought one customer to RestoPros of MetroWest-Worcester just before a planned trip abroad. In their July 2026 Google review, they said Abby responded immediately, assessed the damage and sent project manager Mike to the home first thing the next morning. Mike explained the process and kept the customer informed while his team started drying and identified the leak's source. The Worcester restoration business says it handles water, fire and mold damage, offers 24/7 emergency service and provides free estimates. Its stated service area includes Auburn, Shrewsbury, Framingham, Marlborough, Boston, Dedham and other MetroWest communities. The company also describes itself as insured. Customers have described both water cleanup and mold work. A June 2026 Google reviewer praised the staff's promptness and efficiency after they removed and cleaned up water from a basement leak in the Worcester area. In a February 2026 review, another customer said RestoPros cleaned up kitchen mold after a water main broke inside the walls and found another patch of black mold beneath the floor. That reviewer also praised the team's straightforward and professional manner. Google showed a five-star average from nine ratings in September 2026. A February 2026 customer praised a quick response during a stressful situation and said they had recommended the business to family, friends and neighbors.
Did great job in timely manner. Definitely recommend.
Abby and her team at Resto Pros of MetroWest - Worcester responded immediately after I reached out about water leaking into our finished basement. It was an incredibly stressful situation, especially since we were leaving for Italy later that week. Abby quickly assessed the damage and had her project manager, Mike, at our home first thing the next morning. Mike was fantastic. He put us at ease right away, clearly explained the entire process, and kept us informed every step of the way. His team arrived promptly, began the drying process, and quickly identified the source of the leak. From start to finish, everyone at Resto Pros was professional, thorough, responsive, and efficient. I highly recommend Resto Pros of Worcester to anyone in need of restoration services. Their expertise, communication, and outstanding customer service made a stressful situation so much easier to navigate.
Prompt, efficient and courteous staff in the Worcester, MA area. Removed and cleaned water from leak in basement. Would highly recommend.
Highly recommend this team. They came out very quickly and were super easy to work with, very professional and reassuring during an extremely stressful situation. Hope I don't have another situation like that but I would call Restopros MetroWest in a heartbeat if I am. I have recommended to family and friends and neighbors also.
RestoPros did an excellent job with the mold in our kitchen after a water main broke inside the walls. They not only cleaned up that mold from the water damage, they found a patch of black mold under the floor, which would have become a serious issue. And all the while, they friendly, straightforward and professional.
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2 changes recorded — last scanned Oct 1, 2026.
Dark basement turned bright playroom4.1
BBB A+Not yet rated