SERVPRO of Worcester

SERVPRO of Worcester handles water damage cleanup. The company's website says it specializes in water and fire damage, storm and mold remediation, and construction, and lists a service area that includes Worcester, Holden, Rutland, Princeton and Boylston. It holds a 4.7-star average from 251 Google ratings and an A+ grade with the Better Business Bureau. A customer said Donald and Michelin taped down floor protectors and put up plastic sheets to contain dust while ripping out water damage from snow dams, and that the experience led them to expand the work to include reconstruction. A customer said Dan and Matteo explained the process of removing water-damaged drywall and insulation, did the removal, cleaned up and finished at the time they indicated. A customer said Donald and his team spent several weeks at their home cleaning and repairing so it was clean and safe to move back into. A 2026 customer said Clayton and Julio opened a wall and part of a ceiling and removed wall-to-wall carpet after ice dam damage, protected furniture and floors, and completed the job in one day. A customer said Dan, Matteo and Matt cleaned their heating and cooling vents. A 2025 customer said Aaron and Andrew remediated mold in their attic and explained what they were doing along the way, at a reasonable cost. A 2026 customer said Dan and Joe cleaned up a biohazard left after a medical emergency. A customer who called about basement flooding said a $2,000 phone quote became $2,500 on the deposit form for a pod rental, that they were left to check the pump and fans every two hours through the night, and that two weeks later no one would call back to finalize the bill. A customer said a promised quote never arrived after a free consultation, and they had to start over with another company. A customer said it took 3 months for them to come. A 2026 customer said that on a second flood job a contractor named Jefferson brought in different flooring than the options emailed to them, and that Servpro refused to switch it out because they had signed the contract. A 2025 customer said demolition after a pipe burst was rescheduled twice and that they were later told the insurance quote would not be addressed for 3.5 to 4 months because of a backlog.