Roto-Rooter Plumbing & Water Cleanup

Roto-Rooter Plumbing & Water Cleanup of Worcester describes itself as the local branch of the national Roto-Rooter plumbing and water-cleanup network, offering emergency plumbing, drain cleaning, water heater service, sewer line work and water damage restoration, available 24/7. It holds 4.7 stars from 1,249 Google ratings and an A+ grade from the Better Business Bureau. Its Massachusetts plumber license, number 15827-PL-M, is active on the state registry, with John Elias as the holder of record. A recent customer said the technician arrived within 30 minutes and the drain was unclogged within another 40. A recent customer thanked Brian for cleaning the waste out of their basement over 3 days, after the house had smelled for months. A recent customer said the company was responsive and helpful during an unexpected sewage backup at their house. Price is the sore point for some who hired them. A recent customer objected to a $695 price to unclog a kitchen sink. A 2024 customer with a broken water main spigot paid a $100 non-refundable fee to have it looked at, then $750 in labor plus $150 in parts for a repair that customer said took 15 minutes. A 2024 customer called a price of more than $700 to remove an obstacle from a toilet very high. A 2026 customer said no plumber wanted to come out on a Sunday, but Roto-Rooter came within 45 minutes to clean out a clogged pipe line, at a price that customer called very reasonable for the work. A 2024 customer with a clogged sewer line house trap said the house drain was working shortly after Steve arrived, Anthony checked the line out to the street with a camera, and Joel and Matt replaced the line for the amount Kevin had quoted, even though the job took longer than expected. A 2026 customer said a sink clog was not removed and a sink pipe was damaged. A 2023 customer said their single-family home was billed at commercial rates on a holiday emergency call, and that the technician damaged a water pipe and left it leaking without repairing it.