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Rich & John's Complete Chimney Service works on chimneys, inserts and stoves from Woodbury, and it carries 4.6 stars from 105 Google ratings and an A+ grade on the Better Business Bureau. The company says it has served homeowners throughout Connecticut for over 25 years. A recent Google customer shopping for an insert said Rich was the only one who came out to take measurements himself, and that the installers explained every step before leaving. A recent Google customer said they helped clean and add a liner that was in a difficult spot. A 2025 customer with a clogged chimney serving three gas appliances in a multifamily said Rich came out to diagnose it after a Friday afternoon call, and the crew cleared the blockage, put in a new up-to-code liner and repiped the appliances on a Sunday morning. A 2024 Reddit commenter wrote that Rich and Johns rebuilt a chimney on a very old home. In a December 2025 r/Connecticut thread, a commenter recommended Rich & John's after their pellet stove broke, calling the company responsive, knowledgeable and helpful. A 2024 customer said a chimney rebuild by Rich's masons took a while to get on the schedule and was completed in 2 days. A 2024 customer said a chimney installed in 2019 kept leaking after Rich and a tech came out twice to inspect and apply caulking, and that two other chimney contractors later said the cap was too small. A 2024 customer wrote, "Good luck getting someone to answer or return your phone call." A 2023 customer complained that phone calls were not returned. A 2022 customer called the company a scam, saying a brand new unit it installed at their first house never worked correctly. Connecticut lists its home improvement contractor registration, HIC.0644914, as active, held by RICH & JOHN'S COMPLETE CHIMNEY SERVICE LLC.
“I highly recommend Rich & John's in Woodbury. They were great to deal with when our pellet stove broke. Responsive, knowledgeable and helpful!”
“Highly recommend Rich & John's Chimney in Woodbury CT. They've done multiple projects for me and I can't say enough good things about them.”
“Had these guys out recently to install a liner for our chimney.”
“Had Rich and Johns Chimney in Woodbury rebuild one on a very old home last year. They were fantastic, highly recommend them.”
“Rich and John’s”
When I was in the market for an insert, out of all the companies I contacted, Rich was the only one to come out to meet with me and take measurements for himself. Shannon, in the office, sent multiple options and discussed them in great detail with me. We must’ve traded 25 emails and had 5 phone calls before I settled on one. She never sounded annoyed to answer my questions and was very patient with me. The guys that came out to install were straight professionals. They explained every step along the way and made sure I was happy before leaving. If you are looking for anything related to chimney or fireplace work, please give them a call. You won’t be disappointed. They made a customer for life with me.
These guys are amazing! Easy to get a hold of, prices are so reasonable, and they worked as a great team. They went above and beyond to help us clean and add a liner that was in a difficult spot. PLEASE choose this company, you won’t regret it!
I have had Rich come change 2 different items in my home and I can say with out any hesitation that everything was wonderful from start to finish. I swapped out a wood burning stove and insert with propane ones. Both items I purchased still look like wood burning stoves and fireplace but with a click of a switch and no hauling wood or mess. Shannon was so helpful and welcoming in the showroom- she knows her products well!! Rich and his installers were excellent. Took care with my items and floor and left everything clean and ready to go. Thank you so much!!!!
Can’t say enough good things about Rich & John’s. They rebuilt our chimney after a tree took it out during a storm years ago. With the recent mild winters, we haven’t used the chimney much—but when we did, we noticed smoke coming into the house. Even after all this time, Rich promptly came out to take a look and quickly identified the issue, which turned out to be related to the unique shape of our fireplace and how we were starting our fires. He was incredibly helpful, and we learned a ton during his visit. We’re excited to enjoy fires again, and if you need any chimney work done, these are your guys. Thanks again!
Highly recommend. Very professional and easy to deal with. The guys showed up exactly when they said they'd be here. They wouldn't even walk into the house without first laying down a blanket to wipe their feet on. Great touch. They were fast and efficient. Well worth the money.
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