Richard's Appliance

Ask a Richard's Appliance customer how long they've been going there and the answer is often decades — one reviewer says over 30 years, several others mention using the family-run Salisbury store for years for both new appliances and repairs. The store sells and delivers major-brand home, kitchen and laundry appliances and repairs most brands, serving towns from Haverhill and Newburyport down through Salisbury and the New Hampshire seacoast. The reviews name the same handful of technicians over and over — Rick, Mark, Craig, Jay — each credited with diagnosing a problem fast, explaining it in plain terms, and often saving a customer money by repairing rather than replacing: a 20-year-old double oven talked back to life over the phone by owner Bill, a stackable washer fixed the same visit, a tricky induction range issue resolved. Several reviewers specifically describe Richard's servicing appliances they didn't originally buy there, dispatching a technician the next morning for an older washing machine that broke mid-cycle. The written record also holds a few complaints worth knowing about. A 2025 review describes being charged separately for a diagnostic visit and a follow-up repair visit on two separate occasions, even after describing the problem by phone in advance. An older, 2022 review describes a newly purchased Whirlpool stove whose edge became hot enough to leave a mark on the reviewer's stomach — a safety complaint about the product rather than the repair service. Two other 2022 reviews describe slow follow-up on a service issue and a refusal to service a three-week-old refrigerator that hadn't been purchased there, which sits at odds with more recent reviews describing the store helping customers with appliances bought elsewhere. Its Google rating draws from 166 ratings and Thumbtack from 106, both comfortably positive, and a Nextdoor recommendation calls it a reputable, honest family business. Richard's is a strong call for both buying appliances and getting them serviced afterward, especially given how often the same technicians come up by name across years of reviews. If a repair needs a diagnostic visit before the fix, ask upfront whether that visit's cost applies toward the repair.