Richard's Appliance

Richard's Appliance is a Salisbury, Massachusetts appliance business at 155 Bridge Rd that both sells appliances and services them, and it is the repair side that dominates its public record. Customers on Google and Thumbtack overwhelmingly describe in-home repairs of refrigerators, ovens, ranges, dishwashers and washers and dryers, alongside purchases and delivery. The volume is substantial and consistent: Google shows 4.5 stars from 166 ratings and Thumbtack 4.6 from 106, with 94 distinct reviews on file from 2021 through 2026 across five sources. Recent reviews name the same handful of technicians again and again — Rick, Mark, Craig and James on service calls, Jon and Jay on delivery — which is usually the mark of a small, stable crew rather than a rotating roster. What homeowners praise most is diagnostic speed and follow-through. A May 2026 reviewer described a technician who identified a dishwasher fault precisely and specified the exact part needed; an April 2026 reviewer said a technician arrived with the right part already in hand and finished in about ten minutes. Several describe the owner, Bill, troubleshooting by phone, in one December 2023 case emailing a video and coaching a customer through a repair the shop could not schedule before Christmas. The complaints are fewer but specific and worth reading. In an October 2025 review a two-time customer said technicians arrived unprepared, so the visit split into a paid diagnostic call and a separate paid repair call, and said information did not pass cleanly between the technician and the main office. Two older one-star reviews, from 2022, describe a Whirlpool stove the customer said ran dangerously hot and could not be returned, with the buyer directed to the manufacturer, and a service follow-up the customer felt went unanswered until a competitor solved it. A Nextdoor neighbour in Newburyport recommended them in April 2026 as a "reputable, honest family run business," which matches the tone of the review record without adding independent verification. No licence or registration evidence appears in this record, which is unremarkable for appliance service work; ask directly about diagnostic-fee policy and how a repeat visit is billed before booking.