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Riken Pools installs pools and runs a pool shop, and the company says it has been in business for 26 years. It holds a 4.7-star average across 125 Google ratings; on BuildZoom it shows 3.0 stars from 7 ratings. A recent customer said that after talking it through with Rick, they chose a different location in a challenging yard, and Rick recommended a 16-foot round pool over an 18-foot one so there would be more room around it for walking and pool furniture. That customer said that once the pavers were finished, Rick and his team were at the house the very next day, and the preparation, liner installation and filling of the pool were completed in two days. The same customer said Nick from the pool school explained the pool, the filter and the terminology. A recent customer said Nick and Myles repaired their issue within minutes. A recent customer said the owner of the store tried to make a lateral assembly for them, and in the end they had a pool all summer. A recent customer wrote that Kelly and the crew were pleasant and helpful with service and advice on keeping the pool clean. A 2017 customer said Rick and his crew showed up on time, the install went well, and they coordinated water delivery. A 2016 customer said the owner came out and looked at the yard to give a more accurate quote, and that they took away all the boxes and cleaned up. A 2012 customer said they put in a new pool liner and cleaned up well. A 2021 customer said an install was put on too tight, the company would not honor its work, and no one showed up for a service visit; that customer said they were out $2K. A 2019 customer said a pool liner pulled out within 48 hours of an install, found missing screws in an upper support, and said the company would not take responsibility. A 2014 customer said they broke the filter and siliconed it without telling the customer, leaving it leaking, and the repair cost three hundred dollars. A 2012 customer described leaks, dips in the liner and pebbles under it after an install, and said a call to Riken went unanswered at the beginning of the season.
⭐⭐⭐⭐⭐ 5-Star Review for Riken Pools From the very first time we met Rick, we knew Riken Pools was the company we wanted to install our pool. We had a challenging yard, and our original choice of pool and location was going to be difficult. After talking everything through with Rick, we ended up choosing a different location and we couldn’t be happier that we did. We were also deciding between a 16-foot and 18-foot round pool, and Rick recommended the 16-foot option so we would have more room around the pool for walking and pool furniture. It ended up being the perfect choice. We started the project in September 2025. We knew we wouldn’t be swimming that season, but Rick mentioned it was worth waiting to allow the ground around the pool to settle before completing the surrounding work. Fast forward to May 2026, we began preparing for the pavers around the pool. Once the pavers were installed and completed, Rick and his team were at our house the very next day, and the preparation, liner installation, and filling of the pool were completed in just two days! Their communication and professionalism throughout the entire process were outstanding. We did our homework and shopped around with several other pool companies, but we felt the most comfortable with Rick from the beginning. He was upfront, honest, and never made us feel pressured. He took the time to explain our options and helped us find different ways to make our vision a reality. We’ve now been able to enjoy our own little piece of paradise for a couple of months, and we couldn’t be happier with how everything turned out. And the great experience didn’t stop with the installation. Kirsten at the shop has been extremely helpful, along with the other employees at the shop. Nick from the pool school has been fantastic as well as he explained the pool, the filter, terminology and always a text away with any questions! Everyone we’ve dealt with has been friendly, knowledgeable, and willing to help. If you’re considering a pool, we highly recommend Riken Pools. From start to finish, they exceeded our expectations. 5 stars all around! ⭐⭐⭐⭐⭐
By far the best experience I’ve had with any pool company. This was my first encounter with Riken. Dr. Nick and Myles were professional, kind, and repaired my issue within minutes. I highly recommend them and will continue to have them service my pool needs. Thank you Nick and Myles.
Amazing, family-owned company! Honest, trustworthy, reliable, professional, friendly, and reasonably priced! Head and shoulders above their corporate competitors!
The owner of the store helped me beyond anyone should’ve. I went to other places and they were rude. Rikken Pools Is by far the best place to get pool supplies if you have a problem, they have no issue helping you with it. I needed a lateral assembly and he tried to make one for me In the end, I have a pool All summer because of him. I’m grateful
Always been satisfied with service and advice keeping my pool cleanliness. Kelly and the crew very pleasant and helpful
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1 change recorded — last scanned Oct 4, 2026.
Leak found fast4.4