Rite Window of Plainville

What keeps showing up in the recent reviews is speed: an old tub gone and a Kohler shower standing in its place inside a day. This is the Rite Window operation — now trading as Renuity — selling windows, entry and storm doors, and prefabricated shower and bath systems across Greater Boston from a Plainville address, with a BBB listing that counts 200 employees. The install crews carry the record. In July a customer described a Kohler LuxStone shower fitted into an awkward 80-by-46-inch bathroom and singled out how the crew cleaned the workspace each day; another had a full shower renovation finished in three days with the company pulling every permit. A window job that same month matched new woodwork to 1948 trim. Google sits at 4.6 across 21 ratings, HomeAdvisor at 4.4 across 26, and its BBB page is an A+ with accreditation dating to 2018. The friction sits before and after the crew shows up. One July reviewer says he was repeatedly told his windows qualified for Mass Save rebates, chose a costlier installation on that basis, and learned they did not qualify — the same account describes wrong information about Mass Save financing. A February window job left damaged molding and caulking the homeowner called horrible, with no follow-up call afterward. A third reviewer, writing from the hospital, counted five blocked sales calls after saying he wasn't interested. On Reddit this spring one commenter walked away over the rule that every decision-maker be present for a quote; another in the same thread said the product and the warranty held up. The name is the other thing to sort out before signing. The BBB record for the Plainville address now reads Renuity of Southeastern Massachusetts, the Angi and HomeAdvisor listings put the same brand at Woburn, and BBB records show a Massachusetts home improvement contractor registration number for the company — worth checking against the state registry yourself, along with which entity your contract actually names. For a shower conversion or a window package installed quickly by a crew that cleans up after itself, this is a reasonable call. Get rebate eligibility in writing, settle who repairs interior trim, and confirm the company name on the paperwork.