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River Valley Piano Service moves pianos out of Vernon, and its Google page shows a 4.9-star average from 30 ratings. A 2025 customer said Rich and his helpers brought a piano up a narrow staircase separated by a narrow landing after other movers that customer consulted turned the job down. That 2025 customer wrote that Rich arrived with a plan already in place and called his price beyond reasonable. A 2025 customer said Rich moved a spinet piano for them. A recent customer said they left their grandfather's piano with the business for an interstate move and that the move went smoothly. A recent 2-star account describes days waiting for replies, an afternoon arrival window, and a text at 3:55 saying they were 45 minutes away. That customer said a move that was supposed to cost $340 came to $375, with an extra $15 charged for one of his straps, and that the piano was moved without damage.
Their communication with me was terrible, took days to respond trying to get him to confirm he’d come to my house, and then said he’d be at my house to move my piano at “some point” in the afternoon, like I can just wait around all day. Then says it’ll be around 4 and texts me at 3:55 that they’re 45 minutes away. Told me and my fiance 2 different prices through text and of course made me pay the more expensive one that I didn’t receive through text, then told me I could save money by buying straps through uhaul and I got the only 4 pack there was when he said I only needed 3 and he said they weren’t good enough alone so charged me an extra $15 for ONE STRAP of his when I already spent $30 at uhaul getting the stuff he said I needed. Was originally supposed to be $340 and was charged $375 and had to wait around all day. The only reason I’m giving 2 stars is they moved it without damaging the piano but I was not at all impressed by the communication or the price changes.
I was absolutely blown away by how smooth my piano move with River Valley Piano Service went. I felt at ease leaving my grandfather's piano in their hands for an interstate move. Professional, reliable, easy to work with, and went above and beyond to make the whole process go smoothly. Excellent service and would highly recommend.
Excellent service.
Rich was very professional and did an excellent job moving a spinet piano for us. 5 star business for sure!
Wonderful communication, quick turnaround (same day!), and care taken. Wouldn’t hesitate to use again in the future.
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2 changes recorded — last scanned Oct 31, 2026.
Typical Connecticut range for this kind of work, from regional averages — not a quote from River Valley Piano Service. Use it to sanity-check bids, then get the real number in writing.
Flights without an elevator, counting both ends.
Estimated range
$850 – $1,600
Typical move around $1,250
