Riverside Inc.

A 2023 customer who found about 8 inches of water in the basement said Caleb Wright arrived immediately, pumped out the water and helped with every phase of remediation and repair. That 2023 customer also said he spoke to the insurance adjuster and helped arrange the mold remediation. The company says that after damage to a home it works with the homeowner's insurance company to help manage the claim, and it lists a service area that includes Westport, Fairfield, Norwalk, Stamford, Greenwich and Wilton. It also claims 38 years in business and offers 24/7 emergency service. On Google it holds 5 stars from 29 ratings. Speed on the first call is a big part of the story. In a 2023 review, a customer who discovered hot water damage in the basement on a Saturday night said Caleb answered the phone, came to assess within 20 minutes and began working immediately. A 2023 customer whose basement flooded from a burst pipe said Caleb and his team came out to help right away. The insurance side matters just as much. A 2023 customer said the insurance company first refused to cover the water and mold damage, and after Caleb Wright took over, it covered the whole project. In a 2023 review, a customer living abroad said that after a flood caused by a malfunctioning pump in the basement's toilet, Caleb did remedial work, and when the insurance denied the claim he fought until it accepted and paid for the work. A 2022 customer renting out a house while living in Europe said Caleb did the remediation after a basement flood and communicated with the tenants and with them long distance. A 2023 customer said Caleb stopped by the house every day to make sure the team had completed the expected work. The work is not only drying out basements: a 2023 customer said Calib Wright and his team remodeled their bathrooms. Connecticut lists its home improvement contractor registration, HIC.0626045, held by RIVERSIDE RESTORATION INC, as inactive due to non-renewal.