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Robert James Restoration puts homes back together after water and fire damage. A 2026 customer said a washing machine pump broke on the second floor and flooded a good portion of the house; that customer said the company handled the coordination with carpenters, drywall and carpet installers, a plumber, an electrician and painters, and explained things every step of the way. A 2025 customer said a busted pipe flooded two kitchens and that everything was restored in less than a month. A 2024 customer whose kitchen was damaged by a pipe break said Hank, the project manager, laid out what needed to be done with an approximate timeline and cost, and said Brian and Lou, who did the reconstruction, arrived when they were supposed to and cleaned up debris thoroughly. A 2024 customer said the company worked with their insurance company and coordinated the mitigation team after a toilet overflowed on their second floor, and that they hired the company again for a small project the following year. A 2024 customer said the company put their home back together after a wildfire on Christmas Day, through demolition and smoke damage. A 2024 customer said the company did over a small bathroom and called the price fair. A 2023 customer said Bob, the owner, and Hank, the project manager, gave an estimate for water-damage repairs and explained each item, and that Bryan and Lou did the reconstruction and installed a new kitchen. A 2023 customer said the company did a complete rebuild of their kitchen on an insurance agent's recommendation, and that the work was done according to schedule. A 2023 customer whose house was fire-damaged said the team worked through challenges with insurance payments and town permits. A 2023 customer described two upstairs bathroom remodeling projects led by Hank Rusak, and said a couple of issues that came up were addressed thoroughly and on time. Its Connecticut home improvement contractor registration, HIC.0636601, is active on the state registry under ROBERT JAMES RESTORATION LLC. A 2023 customer writing for a senior community said the work after a water damage claim took several months to get through the stages of damage.
Hank, Brian, Lou and the rest of the crew have been awesome to work with. They were meticulous and clean, which was super important seeing as though construction was happening with a newborn. Couldn't be happier with the quality of work these guys performed, 5 stars isn't enough. Thank you guys!
Robert James Restoration professionals were great to work with to repair the interior of our home after our washing machine pump broke (on the second floor) and flooded a good portion inside. Every corner of the damaged rooms were meticulously repaired. They handled all of the coordination with the workers - carpenters, drywall & carpet installers, plumber & electrician, painters and more - it was a methodical and smooth process. The communication on the timeline of the project was great. They explained things every step of the way. My home is now restored and looks even better than how it did before. I am extremely happy with the results and we give them five ⭐️⭐️⭐️⭐️⭐️ Highly recommend them to work with if you are in an unfortunate situation and have to repair your home.
They are awesome! Bob and Hank were very professional! They understood the importance of the work and even gave us some suggestions, which were great!! We had some special items that needed to be moved, they promised it would be done correctly. They came and went over everything and got the job done exactly how we wanted! I can’t thank them enough for everything! Looks better than it did before!! If you need a restoration, call them they are awesome 👏
I couldnt be happier with this company!! Their workmanship was fantastic. The process beginning to end was simple and done perfectly. All the workers were nice and truly overextended themselves. The project msnager was very accomodating to me and my husband. They all worked very efficiently. A job well done gentlemen. Thank you! I would highly recommend them.
My job was a large project. A busted pipe flooded two kitchens! After fixing the pipe, I was still looking at 2 barely usable kitchens. Nonetheless Robert James was able to tackle the whole job! Everything was restored in less than a month.
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2 changes recorded — last scanned Oct 30, 2026.
Water-damaged room restored quickly and cleanly4.4
Daily moisture checks after water damage3.8
Luis arrived within an hour4.9
Asbestos pipe abatement3.7
Radon cut from about 12 to 14.2
BBB A+Not yet rated
