Roger Ross Plumbing & Heating, Inc

Eight hundred eighty-five Google ratings is a big number for a neighborhood plumbing shop, and the recent reviews read like the same household emergency on repeat: leak, clog, failed water heater, call placed, crew arrives fast. From a Manayunk storefront in Philadelphia, Roger Ross Plumbing & Heating handles the day-to-day pressure jobs as much as the larger replacements — cracked pipes, toilets, shower drains, water heaters, sewer work, and at least one recent boiler install. Speed is the through-line. In the past few months alone, one homeowner said a small pipe repair was fit in the same day before an out-of-town trip; another had an active leak booked for the next day with the crew arriving right at the start of the window; another said the call-to-install time was 6.5 hours; and a Saturday water-heater problem was handled a few hours after the call. The job list shows range beyond quick fixes. Recent customers describe a tankless conversion, a complete water-heater replacement done in about two hours, grey-water and sewage stack replacements, a sewer-line clog cleared after another company proposed digging up the lawn, and a boiler replaced within 48 hours after another firm failed four times. The names come up almost as often as the jobs. Dan, Tyler, Nick, Oscar, and Sean are singled out for answering questions, explaining options, showing up when promised, and cleaning up after the work; property owners with more than one building mention using them repeatedly, which matters more than a one-off compliment. The question to ask before booking is about drain-clog jobs that are not straightforward. One recent 2-star reviewer said a clogged toilet was handed to subcontractors rather than plumbers, and that augering pushed the plastic obstruction deeper instead of resolving it. That does not read like the norm here, but it is specific enough to matter — if your problem is a stubborn clog, ask who will be dispatched and what the plan is if a basic auger does not solve it. This looks like the right call for homeowners who need a plumber quickly, want the fix explained in plain language, and may have more than a minor repair on their hands. Before you book, confirm whether your job is standard service plumbing or a tougher drain issue, and whether you need plumbing only or heating work as well.