Is this your business?Claim this page →
Verified record
Roof Pros Storm Division customers describe storm-damage roof replacements and help navigating insurance claims, while two recent reviewers report missed appointments and unanswered follow-ups. Google lists a 4.7-star average from 28 ratings for the Glastonbury business. The company says it has 23 years in business and offers free estimates. Several July 2026 customers describe Kris Drake guiding them through inspections, insurer communications and installation. One said the roof was replaced in a day and a minor issue was resolved right away. Another reported that the old roof was removed and the new one installed in four hours, with cleanup thorough enough that they could not find a nail. A separate July customer, whose roof leaked during heavy rain, described an inspector explaining why patching would not solve the problem and a crew completing replacement in one day. Customers also name other project contacts. An August reviewer said Earle Simpson explained the process and that work proceeded as described. A July customer credited Anthony with helping them compare roof colors by providing addresses where they could see their choices in person. In October, a reviewer praised the project manager's explanations of work and costs, quality control and communication with insurance agents. The October 22, 2026 complaint describes a different experience before any job began: a missed first appointment, a second representative who measured the house but repeatedly failed to send a promised quote, and an owner or manager who also promised a quote. The reviewer said a month had passed after the visit without one. A June 2026 reviewer seeking help with an ice-dam leak described a no-call, no-show appointment followed by a rescheduled visit that was late. They said Jared arrived without a flashlight for the attic, did not go onto the roof, placed a ladder against siding and a gutter, and never followed up.
“Does anyone have any experience with Roof Pros Storm Division out of Glastonbury?”
I would give zero stars, if possible. A no-show, repeated broken promises, and a complete lack of follow-through. My experience with Roof Pro Storm Division has been a frustrating waste of time. The first representative agreed to an appointment and never showed up. After I called the company, they sent a different representative, who photographed and measured my house on a Saturday. He promised a quote by Monday. It never arrived. When I followed up, he admitted in a text that he had forgotten to send it and promised to send it as soon as he got home that day. Once again, nothing. I called the company again and spoke with the owner or manager. He told me the second representative was no longer with the company and assured me he would provide the quote himself. A month after coming out to my house, I have received nothing but excuses. A missed appointment is frustrating. Repeated assurances from multiple people, followed by no action, demonstrate a serious lack of communication and accountability. A prospective customer should not have to make this many follow-ups to receive a basic estimate. Based on this experience, I would not recommend Roof Pros Storm Division. There are plenty of other professional and reputable roofing and siding companies out there that are looking for, and appreciate your business.
The project manager was clear and transparent from the beginning, maintaining both quality control and work /cost clarity as well as acting as an immediatry with the insurance agents. The extra effort from the workers on the details deserves honorable mention. From start to finish I felt included and up to date. Very happy with the work completed.
The work was done very fast and very professionally. The cleanup was amazing so was the workmanship!
Company wad helpful in getting work scheduled and completed through our home owners policy. We only paid our deductible. Work was completed as promised.
Great work
Specializes in
Also offers
Service area
Languages
1 change recorded — last scanned Oct 31, 2026.
Typical Connecticut range for this kind of work, from regional averages — not a quote from Roof Pros Storm Division. Use it to sanity-check bids, then get the real number in writing.
A square is 100 sq ft of roof surface — bigger than the floor plan because of pitch and overhangs.
Estimated range
$8,450 – $17,500
Typical roofing project around $13,000
Rotted roof deck rebuilt and roofed in a day4.6
One-day roofing4.4
Water-damaged room restored quickly and cleanly4.4
Help with roof insurance claims4.3
