Roto-Rooter Plumbing & Water Cleanup

Roto-Rooter Plumbing & Water Cleanup works out of New London on clogged drains, sewer lines and leaks. The company's website lists emergency plumbing, water heaters, leaks, toilets, sinks and sump pumps, advertises 24/7 emergency service, says it has been in business 91 years, and names a service area from New London, East Lyme and Waterford out to New Haven, Hartford and Bridgeport. On Google it carries 4.9 stars from 288 ratings. A recent customer with a clogged tub says Eli got them running again in 20 minutes flat. Orlando cleared bathroom sink and shower lines that, one recent customer says, had given recurring trouble for a long time. Ricardo opened the outside drains and found roots blocking the pipe, a recent customer wrote; that household still faced remediation, rebuilding and outside excavation. A recent customer whose sewage line was found cracked and leaking around 10:00 on a Saturday says a repair was in place within a few hours. Franklin capped a gas line that extended into the chimney, then removed the line and capped it where it started, according to a recent customer. One recent account ends without a fix: Eli Sanchez worked on a clogged basement drain, could not fully complete it because of how the pipe was installed when the house was built in 1961, and did not charge, the customer wrote. A recent customer says Fernando did a free assessment after a bathroom leak ran down into the kitchen and finished basement. A recent customer called a $709 bill very steep against the $200 to $300 other plumbers charge, though the issue was fixed with no additional charge. In a 2024 review, a customer said a tub cartridge change of under 30 minutes was billed at $689.29 before Josh took $100 off, after the appointment had been pushed to the next day. A 2026 customer said they broke a fence and doorknob. In a 2024 review, a customer said Thomas diagnosed a water heater problem, picked up the part at a local plumbing store and had the system working.