Roto-Rooter Plumbing & Water Cleanup

Clogged drains bring many customers to Roto-Rooter’s Newington location. October 2026 reviewers described Chad clearing clogs and cleaning up afterward, Josh resolving a bathroom blockage that had lasted three months, and Sal staying late to clear a drain before returning in daylight for camera work and more cleaning. A September customer said Franklin and Don installed a sump pump on a next-day service call before a nor’easter arrived. The company advertises 24/7 emergency service and a broad Connecticut service area including Hartford, New Haven, New London and Fairfield. Its website lists plumbing, water heaters, fixtures, sump pumps and excavation. Google shows a 4.8-star average from 240 ratings. Customers also describe clear explanations and help with insurance paperwork. Several June and July 2026 reviewers thanked Fernando for assistance filing claims or understanding coverage. One July customer said Manuel explained a pipe problem and did what he could while a permanent solution was still to come. That account describes interim help, rather than a completed permanent repair. Work has sometimes needed another attempt. A September 2026 reviewer said a sewer line was declared clear after scoping, snaking and root removal, but another company found it nearly blocked again 48 hours later because roots remained. The customer said Roto-Rooter had charged more than $1,000 and the other company completed the clearing. Another September reviewer praised Franklin for fixing a problem after a less experienced technician could not. In December 2025, a five-star customer described initially unsatisfactory shower-fixture work that required extra visits; the office manager sent two people back, and the customer said the repair was ultimately done well. Price is a recurring objection in several dated accounts. A May 2026 customer called a $286 hot-water diagnostic fee overpriced. A November 2025 reviewer praised an on-time Thanksgiving visit and a kitchen sink cleared within an hour, but objected to the $610 bill after a coupon. Another November 2025 customer said the phone line could not provide a price range, was surprised by a $665 quote, and received a discount from Joshua, whose drain clearing and cleanup they praised. A separate five-star November 2025 reviewer praised Franklin while objecting to a $1,500 charge.