Roto-Rooter Plumbing & Water Cleanup of Plymouth

A Google page with 505 ratings and a 4.9-star average is unusually deep for one address, and the reason it holds up review after review is simple: somebody answers, and a tech turns up. This Plymouth branch of the national Roto-Rooter chain is the number South Shore homeowners call for the plumbing crisis that can't wait — a backed-up toilet, a burst pipe, a drain that won't budge — any hour, any day. Recent visits keep circling back to the same names — Kiro, Christian, Ethan, Gabe — praised for showing up quickly and walking customers through the fix before starting. One reviewer got a midnight sewer-line backup cleared within the hour; another had a three-person crew spend hours clearing a collapsed drain pipe from a cramped, damp crawlspace on an emergency call. A different customer said the company fixed a clogged tub drain and a Toto toilet after a local plumber they'd called first couldn't manage either. Of the 40 reviews logged in the past six months, only three turned negative — not a spotless run, but a consistent one. The recurring gripe in that window is price, not workmanship. One reviewer was billed $681 for 25 minutes of drain work, another called a $335 toilet-snake job "way too expensive," and several five-star reviews still use the word "pricey" in the same breath as the praise. Two separate complaints describe follow-through problems: a requested receipt and email that never arrived, and a $400 toilet-flapper repair that started leaking again within a week. It isn't universal — one customer said the price actually came in $125 under a competing plumber's quote, with a six-month warranty included — but the pattern is real enough to plan around. This is the call to make when a plumbing problem can't wait until morning, not necessarily the cheapest option for a routine fix. Get a firm price before the technician starts, and follow up if paperwork like a receipt doesn't show.