Keith Brothers Plumbing, Inc.

Keith Brothers Plumbing is a family business - brothers Chris and Stevie Keith, both from Plymouth - that has built an unusually large local following: 4.8 stars across 239 Google ratings, and 160 written reviews since 2021, with 30 more in just the last six months. The company's Massachusetts plumbing license is active, verified against the state registry. The volume of praise centers on a handful of recurring names - Chris, Grant, Nate, Owen, Liam, and Mia answering the phone - and a consistent story: fast response, clear explanation of the work, and cleanup when it's done. In a January 2026 review, a homeowner described a burst pipe that had cut off water to the whole house getting fixed the same day it was called in; a more recent review described a similarly quick turnaround when a leak recurred. Several customers describe using the company across years for the same aging home - one for a 100-plus-year-old house needing repeated valve and fixture work, another for a string of jobs driven by poor town water quality, from a backflow preventer to an on-demand water heater. The record isn't uniformly smooth, and it's worth naming the pattern. Two older reviews, from 2021 and 2023, described the company missing a scheduled visit without a call - one for an estimate, another after leaving a job unfinished for weeks with parts on order, only resolved when the homeowner had someone else finish it. A 2022 review described a shower valve replacement where the plumbers reset the valve roughly four inches off-center from the tub and disputed the resulting $850 charge. More recently, a February 2026 review called a $350 charge for a 45-minute pinhole-leak repair unreasonable, and an April 2026 review said the reviewer had been unable to reach one of the owners for weeks after a two-year-old water heater started throwing an error code during a follow-up visit. Weighed against 160 reviews, these are a minority, but they cluster around two specific risks worth asking about up front: whether a scheduled visit will be kept, and what a given repair will cost before the work starts. For most plumbing calls in the Plymouth and South Shore area, the volume and consistency of the praise here - including from repeat customers who've used the company for years - speaks for itself.