Keith Brothers Plumbing, Inc.

Keith Brothers Plumbing is a family-owned plumbing and heating company founded in 2019 by brothers Chris and Stevie Keith, who say their team carries more than 75 years of combined experience serving Plymouth, Cape Cod, and the South Shore. Its Massachusetts plumber license is active, and on Google it holds a 4.8-star average from 239 ratings across a large, active written record — 160 reviews from 2021 through this year, 30 of them in just the past six months. The volume of detailed, positive accounts is substantial and specific. Reviewers describe fast emergency response — a boiler that died on a frigid weekend was fixed within an hour of the crew arriving Monday morning, a burst pipe that left a home with no water was fixed the same day it was called in, and a leak that recurred after an initial visit was corrected right away on a follow-up. Named technicians — Chris, Stevie, Nate, Grant, Owen, Liam, and office manager Mia — come up again and again for being knowledgeable, communicative, and quick to finish. One customer with persistently poor town water describes the team repeatedly and expertly repairing multiple different plumbing failures — a backflow preventer, a tankless water heater — over a six-month stretch. At the same time, the record includes a real, if minority, set of accounts describing missed appointments and follow-through problems that stretch back to the company's early years and recur occasionally since. A 2021 review describes the company simply not showing up for a scheduled estimate with no advance notice. A 2022 review describes two plumbers moving a shower valve four inches off-center during what was supposed to be a simple one-for-one replacement. Two separate 2023 reviews describe a job left unfinished pending parts with no clear follow-up, and another where the company never returned to do work at all. More recently, a February 2026 review called a $350 charge for a 45-minute pinhole-leak repair unreasonable, and an April 2026 review describes a customer unable to reach one of the owners for weeks to resolve a problem with a newly installed hot water heater. Recent activity suggests these lapses are the exception rather than the rule now — only one of the 30 reviews posted in the last six months was negative — but the pattern across the years is real and worth knowing about. For Plymouth-area plumbing and heating work, Keith Brothers has an unusually deep, mostly excellent track record; just confirm pricing up front and keep a paper trail if a job stalls waiting on parts.