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Rymes Propane & Oil's Hudson, NH branch is operated by Superior Plus Propane and delivers propane and heating oil to homes, along with propane appliance sales, installation, tune-ups and repairs. In 2026, a customer on automatic delivery said their tank dropped below 5% multiple times, their calls to the local office routed to a nationwide call center where they spent hours on hold, and when they finally got through on the emergency option, a truck came later that day and they were charged extra for an emergency delivery. The company states it has served customers since 1922. In 2024, a customer whose oil burner was not working right and who had no hot water said they called at 1 in the afternoon, lead service tech Dave was at the house at 2, and after a few adjustments they had hot water again. A 2024 reviewer said Jennifer, reached after hours, took care of everything for them over the phone. A 2024 reviewer buying a first home said Virginia walked them through the services on the phone. A 2026 reviewer with an in-ground propane system said they placed a refill request with the tanks around 40%, and 18 days later still had no delivery, after two delivery windows were missed with no explanation. In a 2026 review, a customer said the company promised several times to come out but no one showed, said trucks were pulled off the road the day before a storm, and that the tank was at 4% when a truck finally came. A 2026 reviewer whose tank read around 2% said they were on hold for hours, were told a delivery was scheduled, and two days later still had none and were freezing without heat. A 2026 customer said that after an hour on hold, a representative would not put in a request with the tank below 19% because it was not at 5%, and two days later they were out of fuel at 2:30 a.m. A 2026 reviewer said the company gave three dates back to back and did not show. A 2026 customer said that after the company stopped taking pay on delivery they paid upfront, and almost three weeks later, with the tank at 8%, still had no delivery. A 2023 reviewer said an oil delivery scheduled over a week earlier had not come. In 2022, a customer who bought a house with a Rymes propane tank said they were told someone would be in touch in 3-5 business days and were never contacted, with the tank at 20%. A recent reviewer said the company delivered oil a second time about two weeks after a first delivery with no notice, explaining afterward that the meter had not worked properly the first time. That reviewer said that when they woke up with no hot water, they were told the company did not have its own technicians and were referred to a company that did not answer the phone. In a 2026 review, a customer said their elderly mother's checks were cashed but not credited, and that they were disconnected after waiting on hold for 1 hour and 18 minutes. A 2025 reviewer said they waited on hold an hour and a half that day. A 2025 reviewer said it took three months to get a partial refund for propane picked up with an existing tank, and that photos showed the gauge higher than the refunded amount. A 2025 reviewer with three dogs said trucks kept showing up unannounced despite multiple calls, and after the fourth call was told the company could not call ahead or even text. A 2022 reviewer called the customer service reps the rudest people they had encountered. A 2021 reviewer said the phone lines were down and, once they reached the correct person, she hung up on them. A 2023 reviewer warned that it is "in your best interest to babysit when your furnace is being cleaned." A 2026 reviewer said one of the company's drivers pulled directly out in front of them on 111 while driving a propane truck. In a 2025 review, a customer said the company charged more per gallon than anyone else in southern NH and had not lowered prices after it was bought out. A 2025 reviewer said their four-unit building left after 14 years because Rymes did not even try to beat Eastern. A 2023 reviewer said that after calling around, the company's quote for a 200-gallon fill was well above others, and they moved to another company. A 2022 reviewer who had used Rymes for several years said things had gone downhill, they could not get anyone to answer the phones, and they left. A safety-record site, violationtracker.goodjobsfirst.org, lists a 2016 state agency penalty against Rymes Propane & Oils, Inc. for a utility and pipeline safety violation.
“can't remember who I had before then - maybe Rymes?”
“Rymes”
“Rymes is awful, especially their customer service.”
“They pulled the same stuff me with last year since i didn't lock and their 'new system' pushed me into the most expensive tier due to low usage.”
“There are far far worse gas companies out there like Amerigas and Rymes.”
“a proposal by Rymes Propane and Oil to construct a bulk fuel transfer facility at the end of Cyro Dr., in the Industrial Business Zone”
“Rymes Propane & Oil’s location in the Westboro Rail Yard in West Lebanon in December 2017. A rail company’s proposal to lease 2 miles of track near the rail yard would allow Rymes’ new owner, Canada’s Superior Plus, to negotiate a sublease of the propane offloading facility without involving the state. Credit: Valley News File photo — Jennifer Hauck ... That means the company that last year bought Rymes Propane & Oil, which until recently operated a propane offloading facility at the tracks in the Westboro Yard, wouldn’t be required to seek a separate sublease with the state. Instead, it could”
“Rymes Propane and Oil, founded a half-century ago and long based in Concord, is being bought by a Canada energy firm for $159 million.”
“Rymes Propane and Oil, founded a half-century ago and long based in New Hampshire, is being bought by a Canadian energy firm for $159 million.”
“the state Department of Transportation on Wednesday abruptly withdrew plans to continue leasing a portion of the Westboro Rail Yard to Rymes Propane and Oil”
If I could give zero stars, I would. The experience with this company has been incredibly frustrating. In March, they delivered oil to our home. About two weeks later, they returned and delivered again, but we received no notification explaining why a second delivery was needed. When I called to question the charges, I was told the meter had not been working properly during the first delivery. If that was the case, I would have expected some communication before another delivery was made and billed. The total ended up being over $1,200. The situation became even worse when we woke up with no hot water. We called the company because they service our system, but they would not allow my husband to schedule service until he verified details from the most recent payment. After getting through that process, we were then told they do not have their own technicians and would need to refer us elsewhere. The company they referred us to was not answering the phone. Between the lack of communication, confusing billing practices, and inability to provide timely service for an urgent issue, this has been a very disappointing experience. We will be looking for a different provider going forward. Edit- they couldn’t come service us Friday when we had no hot water, no call back from their third party vendor but was sure to call em about this review. Then i spent 40 minutes on hold to cancel yesterday and then 20 today but when I clicked another option they answered right away. They informed my they cancelled me on Friday (great needy but then tried saying they were going to schedule a pickup of my oil tank. That is not theirs and was here prior to them ever servicing this house. The lady on the phone was about as competent and friendly as you would expect. Example of a company bought by corporate, assuming private equity. Go local!
Can't be trusted. During 1/26 my tank kept getting lower despite several calls to Superior. At first they said a ticket was out for delivery but they couldn't tell me when. Then they promised to be out several times but never showed up. The huge storm came on a Sunday. When I called on Monday they said they pulled the trucks off the road on Saturday because of the storm. It didn't snow until Sunday! When they finally showed up my tank was at 4%.
Called this past Saturday for a delivery as our tank was reading around 2% for fuel. Got put on hold for hours on end before getting through to someone, only to get told they have a delivery scheduled. It is now Monday and still no delivery. We've been freezing without heat and customer service refuses to pick up our calls. If you actually want to stay warm during the winter, avoid this company.
We have a large, in-ground propane system with Superior / Rymes that supplies primary heat for our home. I placed a refill request on January 22, when our tanks were still around 40%, specifically to avoid any issues during winter. It has now been 18 days with no delivery. I’ve called multiple times to follow up, spending 30+ minutes on hold each time, only to be given two separate delivery windows, both of which were missed with no explanation, no follow-up, and no accountability. This is during a period of extreme cold in New Hampshire — something everyone in the region is well aware of. Delays happen, but repeatedly telling customers “it will be in a few days,” missing those commitments, and failing to provide a confirmed delivery date after nearly three weeks is completely unacceptable for a company supplying heating fuel. The issue here is not the weather. It’s poor communication, missed deadlines, and a total lack of ownership. For customers relying on propane for heat, this level of service is simply not acceptable.
Customer service has gone downhill since Rymes was bought by Superior Plus. I was on automatic delivery, yet my tank dropped below 5% multiple times. When I tried calling this local office, everything routed to a nationwide call center where I spent hours on hold without ever reaching a person. At the time online delivery requests were disabled because I was enrolled in auto-delivery — a frustrating catch-22 to find yourself in. I finally had to use the emergency option (prompt #9) when calling just to reach someone. They sent a truck later that day then charged me extra for an “emergency” delivery, even though this situation was caused by their system failing. Between higher prices (when compared to the local competition) and terrible customer support, I lost trust in their ability to reliably deliver heating oil. I’ve since switched to B&H Oil and was able to speak with a real person immediately with no hassle filling my tank. Very disappointed.
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2 changes recorded — last scanned Sep 14, 2026.
Typical New Hampshire range for this kind of work, from regional averages — not a quote from Rymes Propane & Oil. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$4,700 – $10,700
Typical HVAC project around $7,700
Practical guidance4.1
Commercial HVAC3.8
30 years in business2.8
Prompt response4.2
36 years in business3.5
