S J Pizzella Plumbing & Heating

Steve told me he would be at my place at 11. He showed at 10 when I ran out for an errand and yelled at me that I got the time wrong (I didn’t I texted my wife right away the time). He came back later, glanced at our leaking toilet and said “I don’t see water”. He charged me for both visits. The toilet ended up leaking more and needed a new seal (we went with someone else). Steve was literally a waste of time and money.

My mom who lives in Newington needed a new water heater right away, today. (02/14/26), Steve came out and replaced it promptly. He left a watery mess on the cellar floor which my poor eighty three year old mom ended cleaning up. He demanded full payment today for the total install. People just can't fork over $3000.00. He would not agree to a payment plan or credit payment of any kind. I paid the bill. I paid over $5000.00 in the last few days for probate bills for my sister's probate. Steve couldn't care less. Steve will never be hired to do any work in my home in Plantsville. I hope to never see him again. This guy's a greedy, unsympathetic fiend. Don't hire him!

Steve was helpful, friendly, and prompt. I was having some issues with my boiler at the property I purchased. I noticed Steve's tag on the side of it, so I figured he maybe serviced it in the past and it couldn't hurt to call. Steve got back to me quickly and was helpful on the phone. He scheduled a visit to come out and take a look. He was even able to come out earlier than expected, and he got the job done in a timely manner. I felt like he treated me fair and was honest. I wouldn't hesitate to use him again in the future.

I needed a small repair on my water heater vent, which was kinda of important since the gas co came to do some work, red tagged it and had no hot water with 3 young children that tend to get messy, plus myself a 18 wheeler women truck driver. I called at 845pm, left a message and was called back within 5 min! He was at my house the next morning at 1030!! Did an excellent job and even did a few other things to my water heater that I did not ask for but was done for safety! I could not be happier!!