Scott Family Plumbing

our home warranty company chose a plumbing contractor to replace our water heater after the old unit failed. the claim was set up quickly, and the plumbing appointment was booked within a day. we were a little unsure at first because of some reviews we had seen, but our actual experience with the plumber was very good from start to finish. the technician arrived right on time during the scheduled window, checked the water heater issue carefully, and explained the repair and replacement options in a clear way so we could make the best decision. since the warranty process required the approved water heater to be ordered first, there was a short wait before installation, but communication stayed smooth the whole time and the scheduling updates were easy to follow. when the install day came, the plumber and helper showed up early in the appointment window, removed the old hot water heater, and installed the new unit in just a few hours. they did clean, professional plumbing work, left the basement neat, and made sure all faucets were tested, the air was cleared from the water lines, and everything was running properly before leaving. there were a few added costs because some plumbing lines and code-related items from the previous installation needed to be corrected, but the technician was upfront about it and the pricing felt fair for the work completed. overall, we had a very positive experience with the water heater replacement and would gladly recommend this plumbing service.

I contacted Scott Family Plumbing through the Yelp app about a plumbing leak, and the response was very fast. They let me know a plumber could come out the next morning around 11am, and he actually arrived a little early, which I really appreciated. I was worried the problem might be a buried water line leak and that the repair would turn into something very expensive. After checking everything carefully, the plumber found that the issue was a bad sprinkler system valve causing the leak. He explained it in simple terms, repaired it quickly, and helped me avoid a much bigger plumbing bill. I was very thankful for the honest service and how smoothly the whole visit went.

The plumber was excellent to work with during the sale of my home after the inspection found several plumbing problems. He replied to my call very quickly, came out to assess everything, and provided a clear estimate for the needed repairs. He arrived on time, completed the work as promised, and stayed within budget. I also appreciated how he explained the repairs in simple terms and checked with me before replacing the pressure tank, which really needed attention. The workmanship was high quality, and the whole process felt professional and well organized. It was clear he cared about doing the plumbing job the right way, and I would gladly recommend his services to anyone needing reliable plumbing repairs.

For many years, this plumbing company has provided excellent service and fair pricing. We had to re-pipe much of our home, and the work was completed with great results. Since then, we have not had any issues with the plumbing that was repaired and replaced. The workmanship was solid, the pipes and connections have held up well, and everything has continued to run smoothly. I have recommended this plumber to several friends, and they have also had very positive experiences with both the customer service and the quality of the plumbing work. It is reassuring to know there is a dependable plumbing company to call when a leak, pipe problem, or other plumbing emergency comes up. Their reliable service gives real peace of mind, and I am very grateful for the help they have provided.

5-star service from start to finish. The plumbing company really stood out because of the office manager, who was incredibly helpful and patient. I was helping family at their new home in New Britain while they were away, and several house issues came up all at once. One problem was a clogged toilet, and I already had a plumber scheduled to inspect the hot water heater, so I hoped both plumbing issues could be handled together. At first, I was stressed dealing with the home warranty process, but the office manager was understanding and professional. She followed up, worked with the warranty company, and helped add the toilet and jetted tub to the plumbing work order. That extra effort made a big difference and showed real customer care. When the plumber arrived, he cleared the clogged toilet, checked the water heater, and looked over the jetted tub. Everything was explained in simple terms, and I felt confident in the work being done. Later, when I noticed some water on the bathroom floor, I called back and they responded right away. The plumber returned promptly, and the office manager even came by herself to make sure everything was taken care of properly. That kind of follow-through and attention is rare. The whole experience turned into a very positive one because they truly cared about making things right. Their plumbing service, communication, and professionalism were excellent, and my family will gladly keep using them for future plumbing needs.