Santiago A Santos Harwood Floor

The name says hardwood floors; the permits say roofs. Santiago A Santos Harwood Floor works out of 66 Union Street in Everett, and across 161 permitted projects the work on file runs to full roof strips and asphalt shingle installs, vinyl siding, decks and porches, kitchen and bathroom remodels, unit conversions, even a church interior demolition around Greater Boston — including a roof job on Pleasant Street in Methuen in 2024. Sixteen of those permits fall in the past three years, so this is an active outfit rather than a dormant one. What is missing is the customer's voice. BuildZoom, the only source that produced anything here, carries no reviews at all, so there is no account anywhere of how that work turned out. Licensing is the thing to press on. BuildZoom lists the company's Massachusetts home improvement contractor registration, #147918, as inactive, and says Consumer Affairs showed it at one point cancelled. Massachusetts exempts floor-covering-only contractors from HIC registration — but that exemption does not stretch to roofing, siding and remodeling, which is what most of these permits describe, and this business did hold a registration that is now listed inactive. BuildZoom also puts a red alert and a score of 0 on the profile because it could verify no active licence; that figure comes from licence and permit records, not from customers. If you are hiring for flooring alone, ask what registration the company holds today and confirm the answer with Massachusetts Consumer Affairs. If you are hiring for a roof, siding or a remodel — the work these permits actually describe — that check is not optional. Ask for references from recent jobs too, since nothing written by a customer exists on file.