Secured Environments LLC

Secured Environments is a Pembroke pest control company that Greater Boston homeowners call for everything from a stray ant sighting to a serious rodent problem in the yard. What comes through again and again in its Google reviews is how often people name the technician who helped them — Justin, Colby, Doug, Christopher, Emily, Jen — and describe what that person actually did, not just how they came across. The company's Google page shows 4.9 stars from 113 ratings, and the written reviews back that up: 63 on file since 2023, with 34 in the last six months and none of them negative. When reviewers get specific, a pattern holds — technicians who explain the plan and then follow through. One customer described a backyard rodent problem other pest control companies couldn't handle; Secured Environments installed metal mesh barriers and treated the existing burrows with carbon monoxide to keep animals from reaching a neighboring dumpster. Another described a same-day response to a mouse sighting, with a service team back within hours to set controls. Return customers mention seasonal tick and mosquito work, including one whose heavily wooded property now sees almost no ticks. Two reviews break from that pattern. In 2023, a customer alleged an employee entered a home beyond the visual inspection they'd authorized, blocking a door with his foot to place traps and poison against their wishes — a serious claim worth asking about directly, even though it's the only one like it on file. A 2025 review described a more ordinary problem: a promised callback that never came and a coordinated appointment through a real estate agent that fell through. For routine seasonal pest work — mice, ticks, ants, an occasional wasp emergency — the reviews consistently describe technicians who show up, explain what they're doing, and follow up afterward. Given the 2023 incident, it's worth confirming upfront who will be entering the property and what they're authorized to do while there.