Waltham Pest Services - Pest Control & Exterminator, Pembroke, MA

Waltham Pest Services runs pest control out of Pembroke, MA, and its Google page shows a 4.9-star average across 189 ratings. What jumps out reading through them isn't one star employee — it's how many different technicians get singled out by name: Mike Neil, Cory Wilson, Les, Jen, Nick Richard, Justin C, Brian V, Pume, Rob, Mark Griffin, Matt. Whoever shows up, the story repeats itself. Several customers describe relationships that go back years — one has worked with Mike Neil for close to four years on general pest control, and when a severe ant problem turned up, a single call had it handled within two days. Others describe standing arrangements rather than one-off visits: quarterly bait-station checks, a property serviced twice a month, a diner account that's stuck around, and an apartment complex (Highland House Apt LLC) where a tenant credits a technician named Pume with calming things down after frustration with the leasing office. Reviewers keep circling back to the same specifics — technicians who explain what they found, stick to protocol in sensitive areas, follow up without being chased, and watch out for pets and other wildlife while treating a property. The one loud exception in an otherwise lopsided set of five-star reviews is a June 2026 report accusing a technician of damaging the home: broken locks on the front door and an automatic porch light, every first-floor window left unlocked, paired with a description of rude, uncommunicative behavior and a mention of possible legal action. It's a single account against dozens of positive ones, but it's specific and recent enough to raise directly before signing on — who gets assigned to the job, and what happens if something goes wrong during a visit. For a recurring residential contract or a commercial/multifamily account that wants a consistent quarterly or twice-monthly visit, the spread of praise across so many different staff — not concentrated in one name — is the strongest case for them. Given the one serious complaint, it's worth asking who your regular technician will be and confirming the company's policy on home access and damage before committing to a long-term plan.