Waltham Pest Services - Pest Control & Exterminator, Pembroke, MA

Waltham Pest Services, based in Pembroke, runs a crew of named technicians who show up again and again in its reviews — Mike, Nick, Cory, Les, Jen, Chris — and the pattern across nearly 200 Google reviews (a 4.9★ average) is customers who know their tech by name and stick around for years. In the past six months, 51 of the reviews on file are positive against a single negative one. One customer described working with Mike for almost four years on general pest control, and when a severe ant problem showed up, a call to Mike cleared it in two days. Further back, a 2021 review described Nick and a colleague scrambling a termite treatment the night before a mortgage closing after the bank added the requirement three days out, and a 2022 review described Nick handling a combined mice-and-insulation job — finding droppings during an insulation swap, then disinfecting, re-insulating, baiting, and sealing the entry points in one visit. The complaints are a small minority but worth weighing. A June 2026 review described real property damage — broken door locks, a disabled automatic porch light, and unlocked first-floor windows left behind by a technician the reviewer said "openly showed he hates his job" — a security-related account distinct from an ordinary service gripe. A 2025 review described a dispute after choosing not to renew termite service for a cheaper competitor: the customer said Waltham wanted its bait stations removed and called the handling of it a reason not to recommend the company. Neither looks like the norm here, but both are worth asking about directly. For routine ant, rodent, or termite work, the pattern favors a specific, well-regarded technician — ask for one by name if someone nearby has had a good run, and get contract and cancellation terms, including what happens to installed equipment, in writing.