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The inlet pipe to a water heater broke off while the family was out at dinner and dumped close to a foot of water in the basement. In a September 2026 Google review, the customer wrote that Arnold and Asim arrived promptly and worked through the night, and another crew of 4 finished the next day. SERVPRO of Meriden, based in Wallingford, Connecticut, does that kind of water, fire and mold cleanup, plus the rebuild afterward, and holds 4.9 stars from 305 Google ratings. The Better Business Bureau gives it an A+. Its Connecticut HIC license is active. The company's site claims 59 years in business and lists 24/7 emergency service. The 2026 reviews name the crew members who did the work. An October 2026 customer wrote that Cesar and Alberto spent several hours cleaning and sanitizing a basement after a sewage backup. In September 2026, a reviewer said Chelly and Mara cleaned and removed mold in a full finished basement with bar and carpeting. An August 2026 reviewer wrote that Matt and the rebuild team rebuilt a basement after a water heater incident and brought it up to code. A March 2026 customer, whose husband was home after open-heart surgery, wrote that Maison and Claudio handled a flood from 4 burst pipes and took the extra steps his condition and medical equipment required. The complaints are about money and equipment. In a July 2024 review, a customer wrote that the quote came in at twice the estimate, that the company then said it did not do renovation, and that a local company later judged the damage minor; that customer put the difference at over 6k against about 300. An April 2024 reviewer, happy with the work, was surprised the final cost was quite a bit more than the original verbal estimate. In May 2026, a customer gave 4 stars because the first dehumidifier did not work, though a phone call had it fixed within an hour.
Cesar and Alberto were wonderful to work with. They arrived at our home and worked for several hours cleaning and sanitizing our basement after a very unpleasant sewage backup. They were professional, respectful, patient, and worked very hard throughout the entire process. What I appreciated most was the way they treated us and our home. It was obviously not a pleasant situation to deal with, but they never made us feel uncomfortable or like the job was a burden. They were kind in the way they communicated with us and took the time to do their work carefully. It had already been a very stressful day for our family, and having people come in who were respectful and genuinely willing to help made a difficult situation a little easier. Thank you, Cesar and Alberto, for your hard work and professionalism. It was truly appreciated.
Really appreciate everything our ServPro team did for us. Oger, Angel, Josue, Daniel & AP. worked for 4 days in our home to mitigate an emergency flood in our home. They were very efficient in getting things pulled out and dry so that in a few days we were ready to move onto the repair phase. Really appreciate their hard work and explanations throughout the process and answering our many questions.
Chely and Mara came to pick up tools and were professional and courteous, completing the pickup quickly and without delay. We were pleased with their turnaround time. I also wanted to add that Jose P and Alberto came back a few days later to complete the damage control. They were professional and cleaned the entire kitchen area so that there wasn’t any residual dust. I was very happy with the results.
The inlet pipe to my hot water heater broke off when away at dinner and dumped close to a foot of water in my basement. Arnold and Asim arrived promptly and worked tirelessly through the night, and then another crew of 4 came out the next day and finished up what couldn't be done the night prior. I am so appreciative for the help. I'm terrible with names and I apologize for r forgetting the others not written on the card, but everyone I've dealt with has been extremely friendly, caring, and hard working. Thank you ServPro!
The team of Chelly and Mara were prompt, personable and very hardworking. They cleaned and removed mold in a full finished basement with bar and carpeting. It was amazing to see AND SMELL the difference. We are very very pleased. Thank you for a great service, ladies!
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1 change recorded — last scanned Oct 14, 2026.
Fire rebuilds4.2
Water-damaged wall restored better than before3.7
Guidance through insurance claims4.6
After-hours roof tarping4.4
