St Pierre Cooling & Heating Inc

St. Pierre Cooling & Heating works out of 6 Beechwood Road in Cummington, up in the hills between Berkshire and Franklin counties, and the company says it covers AC, heat pumps, furnaces, boilers, ductless mini-splits and residential plumbing across both counties. The permit trail is the sturdiest thing on file: BuildZoom counts 82 permits, a mix of gas, plumbing, sheet-metal and mechanical work across Berkshire County towns. That is a working shop, not a name on a listing. The customer writing is thin. Google averages 4.6 across 26 ratings, but only four bodies are readable and they pull in two directions. In a January 2022 review a homeowner described the company looking at a dead furnace on a Friday and installing the replacement the following Thursday, calling the crew punctual and the price right; two 2023 reviewers praised a natural-gas furnace replacement and the crew's manner. The most recent one, a two-star from May 2025, tells the other half: the install went smoothly, but a year of calls asking someone to come service and clean the customer's mini-splits ended each time with an answering service promising that the office would reach out, and no callback. That split between installing and servicing is the thing to raise before you book. For a straight install, the short history is mostly good. For an ongoing maintenance relationship, ask who takes service calls, how they get scheduled, and get the follow-up in writing. Two housekeeping notes. The BBB has the company filed at a Windsor P.O. box under Plumber, not accredited and unrated because BBB says it lacks sufficient information, with Kenny Self named as owner. And the only credential anyone publishes is BuildZoom's unnumbered claim of an active Massachusetts Sheet Metal Business licence, which no state registry check backs up here - confirm it with the Commonwealth before you sign anything.