Stanley Steemer

Two and a half thousand Google ratings at 4.9, and 173 written reviews in the past six months alone — this Bourne operation runs at a volume most home-service companies never reach. What stands out in the writing is how often the technician gets named: Richard, Juan, Brennan, Kevin, Denton, Ledy, Nicholas. Customers ask for them by name on the next visit. Carpet is the bulk of the work, and the results people describe are specific. A 35-year-old light-colored Berber came out better than its owner had hoped. A three-week-old coffee-and-half-and-half stain lifted out of a washable rug. One customer counted at least 150 puppy stains on a carpet Juan cleaned. Upholstery gets the same treatment — sofas, sectionals, a Turkish runner, dining chair seats, leather. The other half is ducts and tile. Air duct and dryer-vent cleanings draw steady praise for technicians who explain the process before starting, and one crew called ahead after a cancellation and came a couple of days early. Nicholas restored 20-year-old kitchen and laundry grout and sealed it in July 2026. A landlord let a crew into a vacant rental with a door code and got before-and-after photos of the job. Booking is the part that works like clockwork: online scheduling, texts about arrival time, and same-day service when there is room — two customers in late July 2026 called and had someone out that day. Where it slips is worth knowing before you book. A customer in August 2026 gave one star and said grout cleaning is basically a mop cleaning that accomplishes nothing. Price draws its own complaints: one caller in July 2026 was quoted $525 over the phone for two very small rooms and a living room without anyone coming to look, called it double their last bill, and did not book; a four-star reviewer that August called the price a bit steep, though still worth not doing the job themselves. The technician you get also matters. In July 2026 a customer wrote that Rich and his colleague re-cleaned 100% wool carpets and identified exactly what a previous Stanley Steemer technician had done wrong — but that some of that earlier damage could not be remedied. And a one-star review posted in June 2026, about a cleaning back in summer 2024, described being told not to vacuum beforehand in a room carrying a lot of dog hair. For carpets, upholstery, tile and ducts on the Cape, this is fast, well-organized, and the recent run of reviews is overwhelmingly positive. Confirm the price against your actual rooms rather than settling it over the phone, ask exactly what the grout service includes, and if a technician does well by you, write the name down — plenty of customers request the same person next time.