Sub-Zero and Viking appliance repair

Made an appointment. They use AI to answer their calls. Got a confirmation and no one showed up, never called. Repeatedly called and the AI would never let us speak to a human and couldn’t help or even cancel our appointment. Don’t waste your time.

Our Viking refrigerator's water dispenser had gradually become slower, making it inconvenient to fill a glass. The technician checked the dispenser and water supply, then explained which part was restricting the flow. The service was efficient, and everything was tested before the appointment ended. It's working normally again, which is exactly what we needed.

We called Sub Zero & Premium Appliance Repair after the temperature on our Wolf cooktop became difficult to regulate at lower settings. Some dishes were heating faster than expected, and adjusting the controls wasn't helping. The technician diagnosed the issue and restored the cooktop's responsiveness. I appreciated that the repair focused on the actual fault rather than replacing parts unnecessarily.

We contacted Sub Zero & Premium Appliance Repair because our Sub-Zero freezer drawer had become difficult to slide open and close smoothly. The technician checked the drawer mechanism and its alignment, then explained what was causing the resistance. The adjustment was completed during the visit, and the drawer now moves properly again.

Our Wolf oven's interior fan had become noticeably louder, especially when the appliance was running at higher temperatures. We arranged a service appointment, and the technician inspected the oven carefully to find the source of the noise. The explanation was clear, the repair was handled professionally, and the oven has been much quieter during use.