Superior Waste & Recycling

Superior Waste & Recycling runs the transfer station, scrap yard and residential drop-off at 2 Kansas Street in Worcester, and it is a family business — the Worcester Business Journal has described the chief financial officer as working for a company her father owns. Homeowners and contractors use it two ways: they haul their own load in and pay by weight at the scale, or they book a dumpster, a trash pick-up, a clean-out or a bulk-item collection. The Better Business Bureau's own listing for the company also covers mattress recycling, shredding, scrap metal, oil tank removal, deck, fence and pool removal, and small residential and commercial demolition. The praise is consistent and specific about two things: speed and price. A contractor and landlord who says he has used them for more than ten years wrote in 2025 that they will do same-day dumpster service without a premium, which matters when a roofing crew is available that day. Another 2026 reviewer walked through the mattress-recycling process — order placed by phone, fee taken upfront, text updates before the truck arrives. Reviewers who bring their own loads repeatedly call the by-weight pricing reasonable and the yard staff friendly, and one 2024 customer named the two men, Kevin and Pablo, who took away old furniture. The complaints are just as specific, and they cluster. Several customers dispute the scale: a 2024 reviewer said two child car seats weighed in at 300 pounds and re-weighed at 180 with no refund, and a 2023 scrap customer said the yard priced every kind of wire the same regardless of copper content. Billing is the second cluster — a 2026 reviewer was charged a weekly four-yard rate on a biweekly two-yard order, and a December 2025 reviewer said money was taken twice and never returned. Scheduling is the third: a 2025 customer described an all-day wait and a 4 p.m. arrival after a morning slot, and a 2023 commercial account said weekly pick-ups were missed repeatedly over two years. Site conditions come up on both sides. A 2026 visitor who rated the yard three stars called the staff incredibly friendly but said the operation had become too busy, with workers lacking helmets, vests, boots and masks; a 2023 visitor called the yard smelly and dirty and warned about debris on the drive to the scale, then said the trip was cheap, easy and quick. They are the right call for a homeowner or trade with a load to dump or a container to fill in the Worcester area, especially on short notice. Before booking, get the quoted rate, the dumpster size and the billing cadence in writing, and ask how a disputed weight is handled.