Philip P. Massad Movers

Seventy-one people reviewed Philip P. Massad Movers in the last six months alone, and two of them had a complaint. Volume like that means this Worcester company gets judged on what happened this year, not on an old reputation. It operates out of Grand Street in Worcester, has been accredited by the Better Business Bureau since March 2005 and carries an A+ there, and its Google page sits at 4.8 across 196 ratings. Alongside household moves it lists pianos, office moves, storage and moving supplies. The specifics repeat in a way that is hard to manufacture. Crews turn up early and customers name them — Tony and Dan, Paul and Dave, Alex and James. A reviewer in June 2026 described three movers taking a baby grand piano out of one house and into another with no scratches and nothing broken. In July 2026 a couch that would not fit through a new apartment's front door went in through a window instead. In March 2026 a two-man crew emptied a one-bedroom on the fourth floor of a Worcester walk-up. The longer jobs show up too: a March 2026 customer described a dual relocation to Florida and New York run over several weeks, and a May 2026 move from Grafton to Cape Cod used a two-day option so nothing sat on a truck overnight. A commenter in a 2022 r/massachusetts thread recommended the company unprompted. Two things are worth raising before you book. On 3 July 2026 a customer said the crew went to the wrong address after confusing a street number for an apartment number, and then handled items they had been told to leave alone. In October 2025 another reported missing items and damaged furniture, said customer service was rude, and said proof of insurance was not produced when asked, with a small-claims filing threatened. Money is the third: a July 2026 reviewer who otherwise praised the crew's care said the bill came in about $600 over the estimate and the day ran longer than quoted. For a standard household move around Worcester County — particularly one with a piano, a walk-up, or a long carry — the last six months are unusually consistent. Get the estimate in writing along with what happens if the job runs past the quoted hours, confirm the exact destination address on the paperwork, and ask for the certificate of insurance before moving day rather than during it.