TAG Heating & Cooling Inc

TAG Heating & Cooling is an HVAC company based in Ayer, Massachusetts. The company says it has been installing and servicing heating and cooling systems for 20 years, describing itself as covering central Massachusetts with trucks out at all hours for emergencies. Its self-reported service area lists towns including Acton, Andover, Ayer, Billerica and Carlisle. On Google, it holds a 4.6-star average from 114 ratings. Reviewers describe fast turnarounds when the heat or air conditioning fails: on March 26, 2026, a reviewer described TAG coming right away for emergency service after losing heat and hot water, with a temporary fix followed by a new boiler installed five days later. In a 2025 review, another homeowner described a technician being sent out the same day during an 85–90° heat wave. TAG holds an A+ grade and is accredited with the Better Business Bureau. Its BBB profile also describes chimney sweeping and repair work alongside its HVAC business, and one reviewer said they used TAG at two different homes, in Shirley and now Lunenburg, citing the professionalism of its Chimney division along with its regular service staff. In a 2025 review, a homeowner described a technician named Jon thoroughly inspecting a smoky fireplace after another company had found no issue. Not every account has been smooth. In August 2026, one customer said they were billed for work completed about a year earlier and questioned the company's billing system. Two reviews from 2023 also described trouble reaching TAG: one said calls and voicemails went unanswered, and another said the company was unresponsive for three months after evaluating their air conditioning for possible replacement.