TCS Paving Contractor

In an August 2015 review, a homeowner wrote that the crew called to say a flat tire on their big truck would make them late, then called again when they were on the way. Several reviewers from those years single out that kind of call, and just as many mention the owner, Marc Tirone, standing in the driveway while the work went down. TCS Paving — Tirone Contractor Services of Seabrook, New Hampshire — installs and repairs asphalt: driveways, patching and resealing, with hot-water powerwashing, de-icing and snow removal listed alongside. The Better Business Bureau files the business under Mark A. Tirone and has it starting in 2007. Its Angi page, mirrored on HomeAdvisor, averages 4.6 stars across 227 ratings. The written accounts are dated: 25 of them, all from 2014 and 2015, and 19 sit at 4.5 stars or better. Reviewers from that stretch describe an old driveway torn out and the slope re-graded before any new pavement went down (September 2014), a repave-and-extend job at a price the customer called reasonable (September 2014), a driveway finished in a single day with the crew on time (October 2014), and an estimate given on a rainy Sunday night (November 2014). In an August 2015 review, a customer says the quote held even after the crew found problems that required extra work. The complaints from the same years land on the quote and the callback. A June 2014 reviewer says the end price came to nearly double the original quote and describes work performed as though it were covered by it; another 2014 reviewer's whole comment is advice to make sure you receive exactly what you were quoted. On the work itself, a June 2015 reviewer says the asphalt was porous and not tight laid, that a pothole formed over the winter in the spot they had flagged, and that they called several times to get someone out to repair it. An October 2014 reviewer describes new pavement that was very soft, with minor edging issues, and a June 2014 reviewer says a rubber strip agreed to was not installed and describes a disconnect between the sales and work crews. The owner replied publicly to two of these, in one case saying the customer had confused the company with another one. One profile detail to know: the Better Business Bureau does not accredit TCS and shows it as "Not Rated", which the bureau attributes to insufficient information. For a straightforward asphalt driveway around Seabrook, the customers who hired them described careful grading and an owner on the job. Get the quote itemized in writing, with any promised extras named in it, and settle before the first truck arrives how a callback on a soft spot or a pothole gets handled.