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Reviewers keep naming the same handful of team leads — Nadia, Celsa, Inaida, César — the kind of loyalty that shows up in the numbers too: The Maids of the South Shore holds a 4.9 out of 131 Google ratings, and some customers describe sticking with them for years, one as long as seven. Much of the record is deep or move-related cleaning. A spring cleaning for a family with three small kids left the reviewer "blown away" — "The Maids did not miss a thing". A deep clean before family visited meant one customer didn't have to panic-clean beforehand, and a mother's house was cleaned and sanitized before she came home from a hospital stay, left "spotless top to bottom". One customer, already a client of a sister location in San Diego, gifted her brother a housewarming cleaning through this branch and said he was amazed by the results. The attention to detail shows up in small things too: one reviewer noted the crew moved items aside to dust rather than risk breaking anything, after a previous service had done the opposite, and another had her towels folded decoratively. Two things worth knowing before calling. In a February 2023 review, a prospective customer said they filled out an online quote request and never reached a live person, getting only automated text messages back — worth confirming you get a real callback rather than relying solely on the web form. Separately, in a September 2025 review, a customer described a scheduling mistake that management corrected to their benefit, which points the other way once you're an active client. For spring cleans, move-related jobs, or a standing biweekly schedule, the reviews describe a crew people stick with for years; if reaching out cold, following up by phone may get a faster response than the online quote form alone.
The team who came to clean my house was friendly, professional, efficient, and very thorough! I was happy with the job they did. I hadn't been happy with other cleaning services mainly because of inconsistant and seemingly random pricing each time. I was looking for structured pricing. I got a good explanation up front from The Maids of South Shore. They offer a discount if you set up a scheduled cleaning. I decided to give it a try. I ordered a one time cleaning of one floor of my home about 1000 square feet. As I said, they did a good job. I appreciate that there are operational expenses related to a franchise business but it was a little more than I wanted to spend. I have to give it some thought.
Thanks for all the help!
Excellent house cleaning. The team was thorough and got the work done quickly and efficiently. Would recommend.
Nadia and her team were exceptional. She even gave me some in between visit pointers. A great job!
The Maids were great, very easy to work with and they did a terrific job getting my house party ready. I’m very grateful, management made a mistake but totally took care of it to my benefit and I will definitely hire them again as they were awesome to work with!
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