The Pipe Doctor, LLC

Three employees, one family, and forty-eight years working the same Cape Cod phone line. The Pipe Doctor runs out of Hyannis, and its Massachusetts plumbing licence is active, held in Charles Markarian's name — the same Charles J. Markarian the BBB lists as president of the LLC, in a business the bureau dates to 1978. The company describes itself as family-owned and locally owned. What people hire them for is ordinary house plumbing: faucets and fixtures, shower valves, sump pumps, and the heating calls that come with them. A customer in June 2025 had a shower valve installed and a refrigerator ice-maker line connected on the first visit. The most detailed praise is older and keeps landing on one technician — a homeowner writing in December 2019 described four hours of furnace diagnostics after being told there would be no charge if it could not be fixed, and reviewers that November named Chris for the same thoroughness and the office staff for scheduling around them. In May 2019 another customer named Ed and David for careful work installing new kitchen appliances. Angi and its HomeAdvisor twin both show 4.4 from 48 ratings, and the BBB grade is an A+, though the company is not BBB accredited. Nearly all the written accounts sit between 2019 and 2021 — a deep history, not a current one. The thing to settle before they roll the truck is money, because that is where the complaints cluster, and they are not about the workmanship. A 2021 customer paid $1,500 for a sump-pump replacement after an online quote of roughly $600. A 2019 reviewer said the crew arrived much later than promised and the final amount came in above the original quote; another that year called the price a bit expensive. In 2020 someone advised asking what an assessment actually includes — the roof vent was not in it. The single customer review visible on the BBB profile is a billing complaint about an invoice nobody would explain. The newest account is also the harshest: a one-star in May 2026 from a homeowner whose kitchen faucet failed and whose heat went out after the first winter storm of the season. They credit the visit inside 24 hours and the heat being restored, and still rate it one star. Call them for the everyday repair on Cape Cod, and pin the number down first — what the diagnostic covers, what it does not, and what happens to the price if the fix changes.