The Pros Inc. - Landscape Design & Build

The Pros Inc. is a Lynn-based landscape design-and-build company — the kind homeowners call for a full backyard overhaul rather than a single afternoon job: retaining walls, paver patios, drainage systems, fences, and the design work that ties it together. Google puts them at 4.8 across 234 ratings, and Houzz shows a clean 5.0 from 19. The work itself gets described in real technical detail. One reviewer had a French drain installed with four connected dry wells running to a catch basin — the yard was dry afterward. Another describes a patio built on a sloped, machinery-inaccessible lot done entirely by hand. A third had two stone walls (38 and 90 feet) and a concrete patio ripped out and replaced with bluestone across roughly 1,100 square feet of excavation. Designer Alex comes up often for turning a rough idea into a buildable plan — one customer met with him over Zoom to fine-tune a patio-and-hot-tub layout before anyone broke ground. Customers who collected competing bids repeatedly say The Pros' price or included scope came out ahead — one reviewer said the finished work amounted to roughly 30% more than competing bids would have delivered for the same budget. Set against that is a real, recurring concern about money and follow-through. In a 2022 review, a customer said the owner, Salo, told them he'd only honor their two-year contract if they left a 5-star review, and that their driveway was still flooding 10 months after installation with requests going unanswered. Two July 2026 reviews describe similar territory: one customer said the design-phase quote was raised 200% for the same scope of work and a written refund promise for the design fee wasn't kept; another said communication went quiet the moment payment cleared. A snow-removal customer, in a 2024 review, said the crew never showed during a storm despite repeated promises and is still hoping for a deposit back. A couple of reviewers who'd been happy with an original installation described a slow, frustrating experience trying to get a smaller follow-up fix or winterizing scheduled. None of this shows up in the day-to-day installation reviews, which are overwhelmingly detailed and positive across the company's five years on record — but the pattern is specific enough, and recent enough, that it's worth asking pointed questions about payment terms, refund policy in writing, and post-installation service response times before signing anything. The Pros is a strong fit for a homeowner planning a substantial hardscape or drainage project who wants one company to handle design through build — just get commitments on paper and confirm what happens if a small fix is needed down the line.