The Pros Inc. - Landscape Design & Build

The Pros, Inc. runs out of Lynn, and the through-line in its recent reviews is hardscape at scale — a yard of 45 stumps leveled into smooth lawn with a new, straight fence line, a pool ringed in fresh coping, pavers, and retaining walls. The company describes itself as a landscape design and build outfit with 20 years of experience, covering hardscape, pool construction, and snow and ice management across the North Shore. That reputation is backed by volume: 234 Google reviews averaging 4.8 stars, and a 5.0 out of 19 on Houzz with three Houzz Awards. Certain names recur across jobs — Salo runs estimates and communication, while Hector, Moses, and Neptali get credited by homeowners for the stonework and installs themselves. Its Massachusetts Home Improvement Contractor license is active, and BBB rates it A+, though the business isn't formally BBB accredited. The two most recent reviews, posted this week, break sharply from that pattern. One customer says the company took payment and then largely stopped responding, with Salo specifically not returning calls about unresolved issues. Another describes a landscaping quote that jumped 200% once design work began, followed by a refund the company promised in writing multiple times, then delayed for weeks, then cut to half of what was owed. Both center on money and follow-through after the sale rather than the quality of the physical work — and it isn't the first time responsiveness after a job has come up in the company's history. One more thing worth asking about directly: BBB's file shows the business entity was started in 2016 — about 10 years in business — while the company itself claims 20 years of experience, likely reflecting the owner's trade background rather than the corporate entity's age. Worth clarifying which applies to your project. For a substantial hardscape, patio, or pool-adjacent project, the depth and consistency of praise here is real. For any job, get pricing changes and refund terms confirmed in writing before work starts, given the pattern in the two most recent reviews.