Total Bath Systems

I highly recommend hiring Total Bath Systems because they: maintain professionalism, diligently complete installs/remodels, and are experts in their craft. The remodelers offered expert advice and I appreciated the frequent communication the coordinator established with us, consistently reaching out with updates on the installations and or if a remodeler was going to be running behind schedule. If you are looking to update your bath systems, give them a call!

To say I am extremely disappointed with Total Bath Systems is an understatement. I paid over $20,000 in full, and the condition in which my bathroom was left is completely unacceptable for a project of this cost. The pictures speak for themselves. We were left with damaged and unfinished walls, holes, chipped and missing material, excessive & smeared caulking, exposed areas around the trim and corners, flooring that does not properly meet the wall, and other obvious finishing issues throughout the bathroom. These are not minor cosmetic imperfections that a homeowner should have to overlook after spending more than $20,000 on a professional bathroom installation. Another serious concern involves the installer. We were specifically told, and the paperwork provided to us states, that we would have a Home Depot-trained and background checked installer performing the work and that we should only allow a Home Depot trained installer into our home. However, during the installation my husband became acquainted with the installer and learned that he was actually a private third party contractor with no affiliation with Home Depot. That discrepancy is extremely concerning to us because it is inconsistent with the written representations we were given regarding who would be entering our home and performing the installation. We are retaining all of the paperwork and documentation concerning this representation. What makes this situation EVEN MORE upsetting is the timing. I am less than 20 days away from my due date with our baby boy. Both the salesman and the installer were aware that we were preparing our home for a newborn. Instead of being able to bring our baby home to a newly completed bathroom, we are left dealing with unfinished, damaged-looking work and trying to determine how these problems are going to be corrected. We paid for a professional bathroom renovation and trusted that Total Bath Systems would treat our home with the same care and respect as anyone else would. Unfortunately, that is not the experience we had. New customers be warned that this is how TBS will treat your home after receiving payment in full as they THINK they shouldn’t be worried about facing repercussions after the payment clears, although that will not be the case here. If you were thinking about TBS for a timely and reliable remodel before welcoming home a new family member, think again!

Excellent presentation and service.

Derek did a great job explaining all the options and the process!

These guys are a waste of time, they canceled my appointment 15 minutes before they were supposed to arrive. They said they can reschedule for the next day, but I had to check my schedule. I was able to move some things around so I was able to book that appointment. I called back later to reschedule and they told me that slot had been filled. The have a stupid rule, that states that both wife and husband have to be present at the appointment It’s so hard to find time where we’re both here because we have opposite work schedules. And now we couldn’t even get the appointment. Don’t waste your time.