Tuxis Ohrs Fuel

I find these folks super rude, communication is terrible and cost is very high. I would not recommend

Have been using Tuxis-Ohr for years for our oil. For this they are excellent! We do the pre pay program and automatic delivery and have always had great service. They also clean our furnace yearly and we never have any complaints. Therefore when we decided on mini split a/c we went with Tuxis. This experience is very different and I’m quite disappointed. The units were installed April 2021. They have stopped working 3 times. We always have to wait days for the tech to come. It’s always the same issue - they close and stop working. We are now back to window units waiting in the mugginess for a tech to come. So disappointing. I recommend Tuxis for oil delivery but if you want mini splits look elsewhere

I do NOT recommend having faith in Tuxis Ohrs Fuel. I was a longtime customer (decades) of Moroni Fuel in Old Saybrook. Moroni was bought out by Tuxis Ohrs and as such we became their customer. I needed a new furnace and after two years of being a customer of Tuxis Ohrs we got a quote from them as well as from Daniels and Wilcox Fuel. Tuxis was competitive but $100 more, we called and spoke to the sales representative and asked them to meet the price, they refused. We went with Wilcox for the NEW FURNACE. We had prepaid our fuel for the year with Tuxis already (like we always did) and so we stuck with them for the year. We needed our AC Unit serviced so we went with Tuxis as they had been servicing our AC for several years at that point. When the technician came out he did not have a ladder to get into our attic (we cleaned out the closet entirely and had the access point open), he used our step ladder, looked into the attic, said "looks good" and never went to actually service any part in the attic. I was charged full price for a service, when questioning my "ACCOUNT MANAGER", I was told that is their service. We had the same company come before and it was always fully serviced, not like this one technican did. Fast forward one year, our AC wasn't working properly and we were running low on Puron, Wilcox serviced and took care of that, perhaps if the technician from Tuxis Ohrs had been more diligent that wouldn't have been an issue. Their selective choices on who can get pre-pay oil, on needing a credit card on file (even when pre-paid- repeat that.... PREPAID), their lack of care in technician efficacy, and their lack of care in keeping customers by price-matching shows a lot about the quality of a company and the leadership within that organization.

I highly recommend working with the team at Tuxis! We’ve been customers for several years, and throughout that time they’ve maintained our HVAC and heating systems while also handling our regular oil deliveries. I truly can’t say enough good things about them. Over the years, I’ve had the chance to meet almost all of their technicians, and many of them have been with the company for a long time. You can genuinely tell they’re treated well and enjoy what they do, and happy employees absolutely create happy customers. Every technician we’ve worked with has been courteous, incredibly knowledgeable, efficient, and professional (great sense of humors, which is a plus) Their dispatch team also deserves recognition for how responsive and organized they are, always working quickly to get someone out when needed. Most recently, our AC system finally reached the end of its life, and Tuxis has been amazing throughout the process, from the thorough evaluation to the fast quote and very reasonable turnaround timeline for a new system installation. Thank you so much to everyone at Tuxis for taking such great care of our family over the years. We truly appreciate all you’ve done for us. The Duran Family

Got home from work around 230 this afternoon to no heat. Called Tuxis Ohr at 245, Eddie called me back around 315 said he had one service call ahead of me. He arrived around 535 and knew right away what the problem was and took care of it. Thank you for great customer service service.