Two Men and a Truck Moving

This Two Men and a Truck franchise runs out of Beacon Street in Brookline, doing the everyday moves that keep a city like Boston in motion — apartment and house moves, office relocations, and the packing, junk-removal, and storage add-ons the brand folds into most jobs. The company says the Two Men and a Truck name goes back more than 40 years, started as an after-school hauling business by two teenagers under founder Mary Ellen Sheets, and has since grown into a franchise network of 400-plus locations. On Google, where most of its review history lives, the picture splits. A number of reviews over the years describe crews that show up on time and handle furniture carefully. But there is also a real, recurring thread of one-star reviews describing damaged furniture and, in a few cases, damage to a wall or floor inside the home, plus final bills that came in well above the original quote. More than one reviewer also describes a slow process to get a damage claim resolved, with weeks of unanswered calls and emails before anything was settled. The most recent activity — just two reviews in the last six months — is on the positive side: both five stars, both describing a moving-day charity donation, one to MassGeneral Hospital for Children and one to the New England Ronald McDonald House Charities. That's too small a sample to say whether the older pattern of damage and pricing complaints has eased, and it's worth noting the two reviews are worded almost identically to each other. Before booking, it's worth asking directly how the final price gets calculated — multiple reviewers say the quoted number and the final bill didn't match — and what the process looks like if something is damaged in transit, since that follow-through is what shows up most often in the negative reviews. Google's own listing puts this location at 4.3 stars from 133 ratings, notably higher than the tone running through the specific complaints described here, which is worth weighing rather than the star number alone. For a straightforward local move, the volume of routine, complaint-free jobs on record suggests this crew can handle it; for a move involving anything fragile, valuable, or hard to replace, get the estimate and the damage policy spelled out in writing first.